Resident Engineer, Onsite Customer Support

Resident Engineer, Onsite Customer Support Yazaki is a global leader in the research, development and delivery of vehicle power and data solutions. Yazaki works with virtually every major auto manufacturer in the world, and has maintained strategic and stable growth throughout its history. The company seeks energetic people with the potential to perform and the ability to strengthen—and thrive—in its positive work environment. What you will be doing: Monitor product quality at customer plant, including where applicable audits, repair, and on-hold vehicles Initially analyze all quality/design/logistics concerns and inform proper USOEM BU project team member for corrective actions Initiate root cause analysis process for identified quality issues using Global Quality Reporting System (GQRS) Complete and submit Quality Authorized Rework (AR) packages to kick‑off rework Assist in production trial runs Obtain Part Submission Warrant (PSW) functional approval as required Maintain supply of repair parts/materials Provide assistance with repairs at the customer site as needed Reconcile Parts per Million (PPM)’s with customer contacts Customer In-Plant Continuous Improvement Initiatives Implement initiatives defined by Customer and USOEM BU team members Participate in vehicle reviews, line audits, process reviews and provide a summary of the initiatives for the project team Attend plant warranty meetings and presentations and arrange for appropriate USOEM BU personnel to report top warranty issues as required Communication Activities Attend on-site customer meetings and report on USOEM BU issues as required Provide affiliate and project team with reject notifications Notify US OEM BU Warranty Analyst of customer plant requests to expedite analysis of warranty parts return Maintain issues tracking in GQRS for Quality and monitor issues in Business Engineering Application Management System (BEAMS) for Engineering Ensure issue closure with all affected parties Develop and maintain relationships with key customer personnel Arrange for USOEM BU management support of customer meetings (e.g., monthly IQ) if required Meet with Customer Engineering and Incoming Quality organization weekly or as required to set/review priorities Perform and distribute results of returnable inventory verification from each of the applicable customer facilities twice per year if required by customer Participate in program team meetings as appropriate Relay engineering issues to the appropriate engineer and follow through resolution Launch Support Assist the launch team with supporting builds and attend customer launch issue reviews and drive issues to closure Assist the launch team with reviewing product readiness What you will bring to the table: Associate’s degree or diploma in quality engineering, electrical engineering, or related field Experience in assessment of quality issues, implementation of containment activities and root‑cause analysis problem‑solving techniques Ability to work full time on‑site Preferred: Manufacturing experience and experience in automotive launch of electrical distribution systems What we can provide you: A glimpse of your potential Hands‑on, practical experience Direct exposure to and guidance from industry experts Opportunities to expand your professional network A supportive and secure environment for learning Competitive compensation Yazaki North America is committed to providing equal employment opportunities for all persons regardless of race, color, religion, sex, age, marital status, national origin, disability, handicap, veteran status, or other legally protected status or characteristic. Equal opportunity extends to all aspects of the employment relationship. Yazaki North America complies with federal and state equal employment opportunity laws and strives to keep the workplace free from all forms of harassment. #J-18808-Ljbffr Yazaki North America, Inc.