Assistant Manager, Operations | Brookfield Place

Assistant Manager, Operations | Brookfield Place lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. Job Summary The Assistant Manager, Operations role is an essential part of the store leadership team and is responsible for ensuring the retail business runs smoothly and successfully. The role manages business enablers, including financial, P&L, budget, expenses, and cash, while maintaining inventory, supplies, vendor relationships, technology, and facilities. The Assistant Manager, Operations writes the store’s weekly schedule and handles people‑related administrative activities such as payroll and documentation, and executes company‑driven operations projects and initiatives. Core Responsibilities of the Job Operations, Product, and Strategy Implement the Store Manager’s Operations vision for the store and cascade to team members. Plan and prepare weekly team member schedule according to labor requirements, availability, and budget considerations. Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests. Review, monitor, and partner with Store Manager to manage the budget and other business data and metrics (e.g., P&L statement, expenses) to inform planning processes. Provide retail floor leadership to team members, including planning retail floor coverage and making decisions to maintain efficiency and effectiveness of retail floor operations. Support sell‑through management by ensuring accuracy of inventory counts and coordinating labor hours to efficiently receive product deliveries. Execute company‑level operations‑focused directives, projects, and initiatives. Understand and adhere to people safety policies and procedures to maintain a safe work environment. Perform work in accordance with applicable policies, procedures, and laws or regulations. Leadership and People Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members. Perform administrative actions to support team members, including completing payroll, approving vacation and time‑off requests, approving shift swaps, and other documentation according to policies and procedures. Inform people managers of projected team growth needs to support building a strong and diverse team based on operational trends and results. Establish supportive and productive relationships with all team members, focusing on personal and professional development. Guest Experience and Community Facilitate a seamless end‑to‑end guest experience by monitoring the incorporation of omnichannel programs (e.g., in‑store guest transactions, buy online pickup in store, phone sales, and ship from store). Collaborate with team members to ensure an optimal guest experience that values guests’ time and supports store operations. Resolve guest feedback and address issues, including guest escalations and urgent requests, helping to “make it right” for guests. Budget Responsibility Accountable for delegated aspects of controllable budget and labor hours. People Management Leadership role indirectly responsible for a subset of store employees as delegated by Store Manager. What We Look For Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences. Integrity: Behaves in an honest, fair, and ethical manner. Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast‑paced environment; recovers quickly from setbacks. Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work. Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives. Decision Making/Problem Solving: Identifies opportunities for improvement; evaluates alternatives and makes effective, timely decisions. Strategic Thinking: Considers the lasting implications of decisions; sets a plan and makes decisions aligned with company strategy, vision, and values. Business Acumen: Is able to quickly understand and address business information (e.g., profit and loss statements, budgets and sales forecasts, retail strategy and approaches). Interactive Communication: Conveys information effectively and understands information shared while interacting with others. Job Requirements Must be legally authorized to work in the country in which the store is located. Must have the ability to travel to assigned store with reliable transportation methods. Schedule/Availability Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays. Experience 1 year experience managing business operations and administration, including experience with scheduling and management of designated labor hours and managing projects or processes. Job Assets (nice to have; not required) Education: High school diploma, GED, or equivalent. Education: Bachelor’s degree or equivalent. Experience: 1 year retail or sales specific management experience. Work Context (e.g., environment, interactions, physical) Work occurs in an environment with bright lights and loud music. Work is accomplished as part of a team and also independently. Work may involve managing conflict or mediating problems between others or deescalating guest issues. Work involves reaching out to meet and build relationships with strangers/new people, and to strengthen existing community partnerships. Work is sometimes conducted on a computer or other technical devices, including to meet with others virtually. Work involves moving through a store for most of a shift to help guests and accomplish work, but can also involve sitting for extended periods of time (i.e., more than 1 hour). Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg). Compensation & Benefits Package Base Pay Range: $27.31 - $36.95/hour, subject to minimum wage in the location. Target Bonus: 25%. Total Target Base Pay Range: $34.14 - $46.19/hour. lululemon’s compensation offerings are grounded in a pay‑for‑performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job‑related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements. Extended health and dental benefits, and mental health plans. Paid time off. Savings and retirement plan matching. Generous employee discount. Fitness & yoga classes. Parenthood top‑up. Extensive catalog of development course offerings. People networks, mentorship programs, and leadership series. Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. Equal Employment Opportunity Statement lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. #J-18808-Ljbffr Lululemon Athletica