Arabic/English Receptionist

We are seeking a professional, organized, and service-oriented English and Arabic speaking receptionist for a full-time position. This role serves as the first point of contact for clients and supports the daily operations of a busy law office. The ideal candidate is comfortable managing a high volume of calls, communicating with clients about sensitive legal matters, coordinating schedules, and handling administrative tasks accurately and efficiently. Key Responsibilities Answer and redirect a high volume of incoming calls, including multiple simultaneous lines, while responding professionally to client questions and concerns. Conduct initial phone screenings, gather detailed motor vehicle accident information, schedule client intakes, and coordinate follow-up appointments. Listen to voicemails, route messages to the correct team member, and return calls from prospective clients. Contact individuals who submit inquiries through the firm's website, gather relevant details, schedule appointments, or provide an appropriate attorney referral. Schedule in-person meetings and intakes, and coordinate timing with clients and staff. Welcome visitors, operate the building intercom, prepare meeting rooms, make coffee for clients, and assist clients arriving to meet with attorneys or legal assistants. Coordinate schedule changes and client arrivals with attorneys, legal assistants, and law clerks. When coverage is needed, assist with client signings of releases, fee agreements, authorizations, and disbursement documents, clearly marking signature locations. Scan, rename, and upload legal documents and meeting notes to the correct electronic file; return paper files to their proper location. Process incoming faxes: place each fax in the correct client file, and notify or assign the appropriate legal assistant or attorney. Mail checks when needed, following document-scanning and filing procedures. Evaluate non-automobile-accident inquiries for possible referrals, collect caller contact information, send referral details to the appropriate outside attorney, and maintain the referral tracking spreadsheet. Follow up with referred clients to document whether they retained the referred attorney. Sort and distribute incoming mail among the law firms in the building. Qualifications Conversational proficiency in Arabic and English, with the ability to interpret accurately and respectfully in client conversations. Non-Arabic speaking persons need not apply; this is a requirement for the position. Strong telephone etiquette and the ability to remain organized and composed in a high-volume, client-facing environment. Excellent communication, listening, scheduling, and follow-up skills. Careful attention to detail when handling confidential records, scanning and naming documents, updating spreadsheets, and routing information. Sound judgment when directing legal inquiries and escalating matters to attorneys or legal assistants. Comfort using office software, spreadsheets, electronic client files, fax systems, email, and multi-line telephone systems. Prior receptionist, legal-office, customer-service, or administrative experience is preferred. What We Value We value reliability, discretion, empathy, teamwork, and a commitment to giving every client a professional and welcoming experience. Because this role involves confidential legal and personal information, the successful candidate must handle all communications and records with care. Paid holidays Health insurance Paid time off (PTO) #J-18808-Ljbffr Your Rights