Patient Billing/Services Representative II - Department of Medicine

Patient Billing/Services Representative

The Patient Billing/Services Representative (PSR) is a patient-facing role that obtains insurance information and referral forms as well as counsels patients on financial assistance when seen in department for services. The PSR provides excellent customer service while handling a fast-paced environment demonstrating their time management skills, ability to multi-task, and attention to detail. Our providers and staff are patient-focused and work collaboratively to promote a cohesive, team-based approach to care. Staff members stay current with evolving healthcare trends and changes through annual competency training and maintain active national certifications. We promote camaraderie through team-building events, various clinical activities, and staff recognition.

Position Details: - Clinic hours are Monday through Friday 7:00 a.m. 6:00 p.m. - Structured schedule with flexibility to ensure optimal patient care and support, along with work-life balance. - No weekends or holidays. - Basic Life Support (BLS) certification required additional details in More About This Job section.

Position Perks: - U-Pass transportation assistance provided.

This posting may be used to fill multiple positions across various locations and clinical specialties. By submitting an application, candidates acknowledge that their information may be shared with various hiring managers for relevant opportunities.

Primary Duties & Responsibilities:

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients and assists with form completion.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms.
• Explains billing process to patients; answers incoming inquiries from patients and third-party payers.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties.
• Performs other duties as assigned.

Working Conditions:

• Normal office environment.
• Patient care setting.

Physical Effort:

• Typically sitting at desk or table.
• Repetitive wrist, hand or finger movement.

Equipment:

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications:

• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Education: High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications /Professional Licenses : Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience: Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)

Skills: Not Applicable

Driver's License: A driver's license is not required for this position.

Preferred Qualifications:

Education: No additional education unless stated elsewhere in the job posting.

Certifications /Professional Licenses : No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience: No additional work experience unless stated elsewhere in the job posting.

Skills: Customer Service, Effective Written Communication, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Interpersonal Relationships, Medical Billing and Coding, Medical Insurance Claims, Office Organization, Organizing, Professional Etiquette, Scheduling, Team Collaboration

Grade: C06-H

Salary Range: $17.34 - $25.40 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.