Client Service Representative

Client Service Representative

Groveway Pet Hospital, Castro Valley, CA | Full-time

$23-$27 per hour

At Groveway Pet Hospital, we're more than a veterinary practicewe're a trusted part of the community. For many years, we've been dedicated to caring for local pets and the families who love them, and we're excited to continue growing our team.

We are seeking a Client Service Representative (CSR) who enjoys working in a supportive, collaborative environment and is eager to develop their veterinary and customer skills alongside a welcoming, committed team.

Schedule

• Monday - Friday, 8am-5pm

Key Responsibilities

• Serve as the primary point of contact for client communication, including answering phones, responding to inquiries, and assisting with scheduling
• Perform client check-in and check-out, including collecting patient information and processing payments
• Room patients and obtain accurate medical histories as needed
• Support doctors and technicians with patient care, treatments, and routine procedures
• Assist with vaccine appointments and basic patient handling
• Help with diagnostics, sample collection, and in-house laboratory work when needed
• Maintain accurate and timely medical records and client documentation
• Provide clear client education regarding treatments, estimates, and discharge instructions
• Assist with appointment scheduling, reminders, and managing daily workflow
• Support a variable caseload depending on seasonal and clinic needs

About You

• 12 years of experience in a veterinary or client service role (CSR or Veterinary Assistant experience required)
• Experience in a small animal practice preferred (exotics experience a plus)
• Strong client service and communication skills with a compassionate, professional approach
• Comfortable multitasking in a fast-paced environment with shifting priorities
• Self-starter with a "go-getter" attitude and willingness to jump in wherever needed

Benefits

• Shared impact bonus resulting from hospital profitability
• 50% discounts on care for all teammate pets *exclusions apply + free clinical exams
• Comprehensive medical (virtual care included), dental, and vision insurance to support your health while you care for theirs
• 401(k) with 100% company match up to 4%
• Health and Dependent Care FSA/HSA accounts to maximize your tax savings and healthcare flexibility
• Employer-paid life and AD&D insurance to protect what matters most
• Short-term and long-term disability coverage to protect your income if life throws you a curveball.
• Comprehensive Employee Assistance Program providing free mental health counseling, legal and financial consultations, and family support services available 24/7 for you and your loved ones.
• Company provided access to Calm app and Talkspace therapy services
• Paid time off, sick leave, and paid holidays to support your work-life balance
• Consistent growth opportunities to advance your career
• Annual engagement surveys so your voice shapes our workplace culture and policies
• Annual event to celebrate and recognize our wonderful teams

Why Join Groveway?

• Culture & Values: A true work family built on values, respect, and dedication to the community we serve.
• Work Environment: Friendly, supportive, and committed to delivering high-quality medicine while maintaining work-life balance.
• Client Base: A loyal, community-driven clientele with growing demand for exotic pet care.
• Team: Local staff with a shared passion for exoticsespecially reptiles!

If you're ready to join a supportive team where your role truly makes a difference, we'd love to hear from you.