Technology & Systems Coordinator

Key Responsibilities

1. ERP, CRM & Business Systems Management

• Serve as RCT’s internal coordinator and primary point of contact for enterprise resource planning (ERP), customer relationship management (CRM), and other core business applications.
• Support system administration, user access, configuration, troubleshooting, and ongoing improvements.
• Work with software providers and external developers to implement enhancements, integrations, and system upgrades.
• Identify opportunities to improve workflows, reporting, data accuracy, and overall system utilization.
• Support employee training and adoption of ERP, CRM, and related applications.
• Coordinate technology projects, including system migrations, implementations, and upgrades.

2. Artificial Intelligence & Business Automation

• Champion the practical adoption of AI tools and automation throughout RCT.
• Work with company leadership and functional teams to identify, prioritize, and execute AI initiatives that improve efficiency and productivity.
• Explore AI applications across sales, customer service, operations, supply chain, finance, regulatory compliance, and employee training.
• Evaluate third-party AI platforms and implementation partners.
• Develop and implement practical AI workflows, automations, and business solutions.
• Establish employee training and guidelines for responsible, secure, and effective AI usage.
• Track adoption, effectiveness, and measurable business benefits of AI initiatives.

3. Website, SEO & Digital Commerce

• Coordinate the ongoing management, maintenance, and improvement of RCT’s company website.
• Support search engine optimization (SEO) to improve online visibility and generate qualified business inquiries.
• Work with external website developers and digital partners to implement improvements.
• Explore and execute digital commerce initiatives, including online product inquiries, customer portals, and e-commerce capabilities.
• Monitor website traffic, search performance, and lead generation.
• Ensure website content, product information, and digital resources remain accurate and current.

4. Digital Marketing & Campaign Execution

• Coordinate digital marketing campaigns supporting RCT’s sales, branding, and business development objectives.
• Support email marketing, LinkedIn campaigns, digital advertising, and other online outreach initiatives.
• Work with sales and leadership to develop targeted campaigns for products, markets, and prospective customers.
• Maintain digital marketing platforms, contact lists, and campaign performance reporting.
• Support the integration of marketing activities with CRM systems to improve lead tracking and follow-up.
• Identify opportunities to strengthen RCT’s digital presence and customer engagement.

5. Technology Support & External IT Coordination

• Serve as the primary internal point of contact for employee technology needs and support requests.
• Coordinate with RCT’s third-party managed IT service provider to resolve technical issues promptly.
• Support troubleshooting of computers, software, Microsoft 365 applications, printers, mobile devices, and other workplace technologies.
• Coordinate hardware and software purchases, installations, replacements, and upgrades.
• Maintain technology asset inventories, software subscriptions, and user licensing.
• Monitor the responsiveness and performance of external IT providers.
• Help ensure reliable, efficient, and user-friendly technology throughout the organization.

6. Employee Technology Onboarding & Training

• Coordinate technology onboarding and offboarding for employees.
• Ensure new employees receive the necessary computers, software, accounts, access permissions, and equipment.
• Develop standardized onboarding checklists, technology instructions, and employee training resources.
• Provide ongoing employee training on business systems, productivity applications, AI tools, and cybersecurity awareness.
• Help employees become more proficient and confident in using RCT’s technology platforms.
• Maintain internal documentation, user guides, and technology procedures.

7. IT & Cybersecurity Champion

• Serve as RCT’s internal champion for cybersecurity awareness, technology policies, and best practices.
• Work closely with the third-party IT provider to coordinate cybersecurity initiatives, system protections, and risk assessments.
• Promote strong password practices, multifactor authentication, secure data handling, and phishing awareness.
• Coordinate cybersecurity training and employee awareness programs.
• Support periodic reviews of system access, data backups, disaster recovery, and business continuity procedures.
• Assist with technology-related compliance requirements, documentation, and internal controls.
• Help identify technology risks and ensure appropriate corrective actions are implemented.