Casual Sales Ambassador - Houston Galleria

Sales Ambassadors at Lush are experts in product and brand knowledge and provide exceptional customer consultations and product demonstrations. They cultivate strong team relationships and contribute to overall shop excellence in both sales and operations, consistently surpassing daily sales goals while creating a fun and inclusive environment. We encourage you to put yourself in the customer’s shoes. Your personalized product recommendations and knowledge help create a unique, memorable experience for each shopper. For our Sales Ambassadors, it’s not just about selling soap – it’s about making a positive impact on the world, one bar at a time. Position: Casual Sales Ambassador, Weekly Hours: 4-19, Location: Houston Galleria. Responsibilities Sales and Customer Experience Driving Sales: Utilize StoreForce dashboard results and seek feedback to exceed sales goals. Take ownership of your results and work to grow your contribution to the store’s overall sales. Customer Experience: Consistently deliver a world‑class customer experience, listen attentively, ask open‑ended questions, demonstrate product benefits, and seek opportunities to make customers’ day. Building the Brand: Educate customers on Lush values—Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, Naked Packaging—and engage the community through store parties and initiatives to bring traffic. Product Passion: Continually expand product knowledge through ongoing learning, stay up to date on products, ingredients, and unique benefits to confidently recommend for each customer’s needs. Team Involvement Development: Use Lush resources to develop sales techniques and product knowledge, support team growth, and increase sales. Take ownership of your development and seek feedback. Diversity, Equity, Inclusion, and Belonging: Encourage open communication, listen to team perspectives, foster a sense of belonging, promote teamwork, and recognize all contributions. Operational Excellence Time and Attendance: Punctual, reliable, and present at work. Participate in teamwork, prioritize well‑being, take breaks when needed, and stay informed of company updates. Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the shopping experience and drive sales. Stock and Inventory: Use Visual Merchandising guidelines to adjust product displays in real‑time based on sales. Policies and Procedures: Follow company standards for opening/closing, product integrity, respectful workplace, and health and safety. Qualifications Required Excellent customer service skills Flexibility to adapt to changing situations and priorities in a fast‑paced environment Knowledge and passion for skincare, natural beauty, and ethical business practices Flexible schedule to accommodate store needs, including evenings, weekends, and holidays NOTE: Candidates under 18 will be employed under the Lush Youth Employment Program on a contract basis per local regulations. Preferred Experience with consultation‑based customer service models Strong problem‑solving skills to address operational issuesExperience working in a team environment Experience in skincare or cosmetics Experience in cross‑cultural collaboration and DEIB or social justice training Fluency in Spanish, French, or other languages Pay: $15 USD per hour. EEO Statement: Lush Handmade Cosmetics participates in E‑Verify in certain U.S. states (AL, GA, NC, SC, FL, AZ, UT, TN). We are an equal opportunity employer and celebrate diversity. Lush respects Indigenous territory and is committed to reconciliation and decolonization. #J-18808-Ljbffr Lush Fresh Handmade Cosmetics North America