Hospitality Manager

Hospitality ManagerAt Chick-fil-A, our Hospitality Manager serves as a leader who embodies our core values and culture, leading with a servant's heart and a passion for developing others. This individual is passionate about creating remarkable customer experiences, coaching and mentoring team members, and ensuring excellence in every aspect of front-of-house operations.The Hospitality Manager sets the tone for hospitality, customer service, and team morale. They thrive in a fast-paced environment, model strong character, and are energized by creating a warm, welcoming atmosphere for both customers and team members.Position Type:Full-Time / Part-TimeIncludes Day, Evening, and Saturday AvailabilityClosed on SundaysWhat We Offer:A fun, supportive workplace where you can positively influence othersCompetitive payFlexible schedulingA dynamic and fast-paced environmentOpportunities for intentional growth and developmentFirst-hand learning from experienced leadershipScholarship opportunitiesA chance to build a lasting career with a company known for service excellenceKey Responsibilities:Lead and support front-of-house operations, ensuring an exceptional customer experience, in our pursuit of relentless hospitalityBe a role model by demonstrating enthusiasm, professionalism, and a genuine desire to serve othersTrain, coach, and mentor shift leaders and team members, helping them grow and thrive in their rolesSet the tone and culture for each shift; act as a point of leadership and encouragementBe a hands-on leader: taking orders, delivering meals, assisting guests, and supporting the team during high-volume periodsOversee cleanliness, guest interactions, dining room presentation, and speed of serviceOpen or close the restaurant, act as a key holder, and support leadership in daily operationsCount drawers, finalize day-end procedures, and maintain accurate cash handlingWhat We're Looking For:A passion for people and a heart for serving othersPrevious supervisory or leadership experience in hospitality, food service, or customer-facing roles preferredHigh emotional intelligence, with the ability to coach and manage team dynamicsStrong verbal communication and interpersonal skillsCommitment to operational excellence and Chick-fil-A's 5 Critical Success Factors and Winning Hearts Every Day strategyReliable transportation and ability to work in a high-energy, team-focused environmentAbility to create connections with customers utilizing Core 4 (create eye contact, share a smile, speak enthusiastically, always say my pleasure)Most Chick-fil-A® restaurants are independently owned and operated. Employment decisions, benefits, and policies are determined by individual Operators.Work Schedule8 hour shiftWeekend availabilityDay shiftNight shiftBenefitsHealth insuranceDental insuranceVision insurancePaid trainingPaid time off