Receptionist- Full Time (Shift 2 days 7-3 and 2 days 3-11)

Receptionist Position

The Glen Retirement System is actively seeking a motivated and dedicated Full-Time Receptionist for our Skilled Nursing Facility.

Since 1898, The Glen strives to provide the best environment for seniors. Our focus is a "resident directed" philosophy that caters to each resident's individuality by respecting their choices, preserving their dignity and giving them every opportunity to live a purposeful life. We feel it is the best way to offer the highest quality of care in a compassionate environment that places the respect of our residents above all else. By embracing this philosophy, residents are happier and healthier.

Shift is normally an 8-hour shift (2 days 7AM- 3PM & 2 days 3PM-11PM)

Qualifications/Requirements

• Must be people-oriented individual, have good communication skills, and the ability to work with a diverse group of people.
• Must be able to work overtime as required.
• Well organized and self-motivated.
• Computer skills appropriate to job functions
• Minimum, High School Graduate
• Pleasant, friendly, outgoing personality
• Ability to effectively handle interruptions & crisis situations
• Able to maintain well-groomed, professional appearance

Additional Functions

1. Answer telephone, screen calls and route appropriately.
2. Provide information for visitors, residents, staff, and callers and refer to appropriate resources if not able to provide requested information.
3. Monitor residents' call lights and page accordingly.
4. Provide limited resident information to family members, physicians per Glen policy.
5. Greeting and directing visitors, family, physicians, and other visiting healthcare professionals.
6. Provide communication, documentation, directional and related assistance in emergency situations as assigned by Nursing Director or Assistant Administrator.
7. Be familiar with Emergency Preparedness Plan and specifically the Receptionist's role.
8. Maintain desk in neat, orderly manner.
9. Maintain resident "pass sign out/in" book
10. Maintain private caregiver sign in/out log.
11. Record staff "call-ins" and route to appropriate supervisors. Assist coordinators with staffing.
12. Monitor fire panel and take action per policy/procedure.
13. Monitor resident call system, page appropriately and follow up for completed staff response as directed by policy/procedure.
14. Documentation and data entry to include assigned entries into resident records, completing and posting 24 hour staffing report, organizing folders for doctors' runs, and maintaining the Households' resident roster.
15. Complete and route Status Change Notifications.
16. Copy face sheet from resident record when resident transfers to another facility/hospital.
17. Coordinate transportation for resident to medical appointments, etc. and maintain the appointment calendar. Assist Assistant Administrator in preparing appointment packets.
18. Assists with medical record maintenance as requested. Tasks may include chart order, filing, preparation of chart for new admissions, turning charts, cleaning of medical record binders, document scanning.
19. Sell meal tickets and maintain cash box.
20. Mailings as assigned, such as care conference notifications.
21. Responsible for scanning medical records.
22. Responsible for scheduling resident medical appointments and transportation that occur during your shift.
23. Recording of brief charges that occur during your shift.
24. Printing face sheets to keep the evacuation binder updated on a daily basis.
25. Other tasks as assigned by supervisor.

The Glen is always looking for caring individuals excited to be part of an active, nurturing community.

Message from CEO: The Glen is a place where you can make a difference, exceed expectations and be a part of a TEAM. The Glen is about quality care, exceptional customer service and going above and beyond for residents who call The Glen home. Join our Glen family and see the difference.