Assistant Store Manager I Mobile

Job Title Assistant Store Manager I – Mobile (CCI Management Level, Individual Contributor) Company Cox Communications, Inc. Location & Work Arrangement Work at a specified Cox location. No remote option. Flexible scheduling with occasional evenings, weekends, and holidays. Compensation Hourly pay from $23.27 to $34.90. Eligible for an annual incentive/commission target of $13,056. Responsibilities Oversee a smaller to moderate volume store with fewer transactions and lower customer traffic. Indirectly manage a team of 2 to 5 sales representatives. Translate performance goals and objectives for the team and individual employees (set weekly, monthly, and individual sales goals). Manage against store revenue to drive acquisition and retention initiatives, monitoring progress, providing feedback, and adjusting goals as needed to achieve store targets. Provide ongoing training and coaching for sales staff to ensure sales performance objectives are met. Facilitate weekly sales meetings to align sales associates with corporate initiatives, including customer and product strategies. Serve as a point of escalation for complicated sales and/or customer disputes. Plan and execute training, identify opportunities for staff development, and coordinate execution of corporate learning initiatives to ensure proper staff training. Support troubleshooting for customer technical problems and sales tools related issues. Assess local competitive assortment and pricing trends and escalates competitive discrepancies to leadership. Serve as the Subject Matter Expert (SME) of all product knowledge and agent sales tools. Assist with hiring, onboarding, developing, and scheduling sales staff. Assist with daily cash reconciliation and weekly store audits as assigned. Assist with store and sales floor inventory to ensure alignment with corporate store design strategy. Assist with operational expenses and cost optimization (headcount, inventory budget, workforce management, and other store expenses). Qualifications Minimum High School Diploma/GED and 3 years’ experience in a related field (sales, business, and/or management). Alternative combinations include any level degree or certification beyond a HS diploma/GED in a related discipline with up to 1 year of experience, or 5 years’ experience in a related field. Ability to motivate and coach staff to meet established sales, retention, and customer experience targets. Strong interpersonal, verbal, and written communication skills; ability to build relationships and adapt to a diverse customer base. Strong business acumen with an understanding of how to run a successful store. Ability to be mobile in store for long periods to assist with greeting customers and demonstrating products and services. Ability to work and multi‑task in a fast‑paced, constantly changing environment; able to prioritize and adjust approach based on current environment. Computer literacy with an aptitude for learning communication products, services, and accessories. Ability to lift 25–50 pounds to help manage stock room inventory. Preferred: 1 year of management or leadership experience (preferably in wireless, telecommunications, and/or retail sales). Previous experience with store operational duties. Experience selling wireless/mobile products highly preferred. Fluency in Spanish, both written and spoken. Benefits Competitive hourly wage and top‑notch bonus/incentive plans. A pro‑sales culture that honors contributions from salespeople. Exceptional work‑life balance, flexible time‑off policies, and accommodating work schedules. Comprehensive healthcare benefits with multiple options for individuals and families. Generous 401(k) retirement plans with company match. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. Professional development and continuing education opportunities. Access to financial wellness/planning resources. Employees are eligible for at least sixteen hours of paid time off every month and seven paid holidays each calendar year, along with additional paid leave for bereavement, voting, jury duty, volunteer time, military, and parental leave. Equal Employment Opportunity Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. #J-18808-Ljbffr CCC CoxCom, LLC