Systems Support Specialist

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Position Summary : The Systems Support Specialist provides broad technology support across the organization, including end-user devices, systems, and executive support on a select basis. This role ensures seamless operation of IT systems and services through a blend of hands-on technical troubleshooting, system administration, and proactive support to staff at all levels.

Position Responsibilities:

• Provide high level technical support to internal DFI team members, executives, and business owners.

• Administer user accounts, permissions, and resources across Microsoft 365 and enterprise applications.

• Support network devices and collaborate with the IT team to address complex infrastructure issues as needed.

• Assist with the setup, maintenance, and troubleshooting of audio/video systems.

• Monitor and maintain system performance, uptime, and scheduled maintenance tasks.

• Support backend IT infrastructure including Active Directory, Group Policies, file shares, DNS, and DHCP.

• Deliver clear, non-technical communication of IT solutions to staff and relevant stakeholders at all levels.

• Collaborate with IT to resolve issues that impact service to the principals efficiently and discreetly.

• Create and distribute personalized documentation and quick-reference guides tailored to the preferences of relevant stakeholders.

• Performs other related duties as assigned.

Essential skills and experience:

• High School Diploma required. College degree preferred, or combination of education and relevant experience.

• 3+ years in a senior helpdesk or system administration role

• Experience with VPNs, remote access tools, MDM platforms, and endpoint security

• Proficiency with Active Directory, Group Policies, DNS/DHCP, and networking tools

• Strong customer service skills

• Exceptional interpersonal and communication skills; positive attitude

• Excellent knowledge of general office procedures

• Excellent time management skills; ability to organize and coordinate multiple projects with available resources

• Keen attention to detail, honesty, adaptability, dependability, and a willingness to do hands-on work

• Ability to maintain a high level of strict confidentiality and professionalism

• Possess a valid driver's license with a good driving record

Valued but not required skills and experience:

• VIP or Executive support experience highly preferred

• Private estate/hotel/ hospitality/museum experience

• Certifications: CompTIA (A+, Network+, Security+), Microsoft (M365, MD-102), Apple ACSP

• Familiarity with ticketing and asset management platforms (i.e. ServiceNow, Jira, ZenDesk)

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: Basic standing, walking, sitting. Close vision demands due to continual desktop computer work requirements.

• Work environment: Office/cubical setting. Noise level usually moderate.

• Travel: Driving of personal vehicle required to various local properties.

• General sign-off: The employee is expected to adhere to and ensure compliance with all relevant OSHA safety regulations for all facility personnel; as well as all company policies, and to act as a role model in the adherence to policies.

WHO ARE YOU?

You are a self-motivated, go-getter who takes extreme pride in their work. You require little supervision, and work well independently; but also enjoy being part of a team. You are detail oriented, and work well with structure and schedules; but you're fluid enough to change direction with little notice. You're open to feedback, because you always want to be just a little better than you were the day before. You think on your feet, and are an effective communicator - regardless of whether you're chatting with an intern or presenting to the CEO. You are able to manage multiple projects at once and have great people management skills, for when it's time to delegate. You're professional, but don't take yourself too seriously and have an excellent sense of humor. You consider your profession more of a lifestyle than just a job - and are passionate about the career path you've chosen for yourself. You are open-minded, and willing to speak up when you have great ideas. You aren't afraid of change, and seek out opportunities to improve processes. You're comfortable leading (and completing) projects, and do so with a positive attitude. Your background likely consists of work on large properties, private estates, or in luxury hotels. You've taken on a lot in your career, and you're ready for your next challenge!

WHO ARE WE?

DFI is a private property management company dedicated to providing unparalleled Service Excellence to our clients. In support of our goal, we work hard to develop an amazing culture for our teams which extends far beyond a typical organization or benefits package. We offer many exciting programs that focus on developing the whole person - we work hard, play hard and know how to have FUN!

Why DFI?

• Fun, team-oriented environment
• Competitive salary and performance based bonus program
• 100% employer paid medical, dental, and vision insurance for employees and their dependents (with participation in our Wellness Incentive Program)
• 401(k) + match
• Generous vacation and personal time off allowance
• Charitable donation matching program
• Training and development opportunities
Programs and activities to encourage a balanced lifestyle

This is a drug free workplace where all candidates are required to complete a background check and drug test before employment

DFI is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: DFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at DFI are based on business needs, job requirements and individual qualifications, without regard to age, race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. DFI will not tolerate discrimination or harassment based on any of these characteristics.