Employer Support Specialist
Thatch Health
We are looking for an experienced and detail-oriented Customer Support Specialist to join our Employer Servicing team. In this role, you will be the ultimate subject matter expert on our benefits platform and the complex technical systems that power it. You’ll work directly with business leaders and HR admins as their trusted advisor from onboarding through renewal, ensuring they have a seamless experience providing world class benefits to their employees. This is a critical role that blends deep technical knowledge with excellent problem-solving and communication skills. You’ll thrive in this role if you get energy from solving problems that initially seem impossible and view every customer interaction as an opportunity to improve the product or process. What you'll do Interface with customers via email, phone, and video conferencing to resolve issues quickly, efficiently, and with a human touch Conduct consultative calls and write detailed explanations that help customers understand complex insurance, compliance, and platform topics independently investigate and resolve technical problems by reviewing databases, analyzing system logs, and partnering with engineering—then translate findings into clear customer communications Build scalable solutions to customer problems through documentation, macros, videos, and workflow improvements that benefit the entire customer base Partner with product and engineering to advocate for customer needs, provide detailed bug reports, and validate solutions Background we're looking for 3+ years in customer-facing operations or technical support within a complex B2B environment (SaaS, fintech, healthtech, or benefits) Excellent written and verbal communication skills—can explain technical concepts clearly to non-technical audiences Proven ability to handle high volumes with high qualit Experience collaborating with engineering teams to resolve customer-impacting issues Track record of being "the go-to person" for difficult customer issues and technical questions Experience we’d be particularly excited about Subject matter expertise in benefits administration, payroll systems (Gusto, ADP, Paychex), or HR platforms Experience supporting health insurance, ICHRA, or complex financial/compliance products History of proactively building customer-facing resources (help articles, videos, templates) that reduce support volume Proficiency with support analytics tools (Zendesk Analytics, Metabase, Looker) to identify trends and measure impact Demonstrable pattern of receiving exceptional customer feedback and serving as a quality benchmark for peers Background in technical account management, implementation, or solutions consulting roles What to expect We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect: 30 minute video meeting to talk through your background and interest in Thatch 30 minute video meeting with the hiring manager to dive deeper into your experience and the role 30 minute video meeting to meet 2-3 members of the team 30 minute video meeting with our founders to discuss your approach to culture and our operating principles Apply for this position First Name * Last Name * Email * Phone Resume/CV * LinkedIn Profile Website Will you require visa sponsorship for employment authorization in the US, either now or in the future? * Equal Employment Opportunity Information To help us comply with federal and state equal opportunity employment regulations, we invite you to voluntarily provide the following demographic information. This data is collected for statistical reporting purposes only and plays no role in the evaluation of your application. Your decision to provide or withhold this information will not impact your candidacy in any way. We appreciate your participation in helping us foster a fair and inclusive hiring process. #J-18808-Ljbffr
$24.84 per hour
...Join us in building a community where our clients, staff, and supporters find common ground and grow together. The Other Ones Foundation... ...participants to pursue opportunities for future independent employment Assess clients’ vocational performance on an ongoing basis Collaborate...SuggestedFull timeTemporary workLocal areaImmediate startFlexible hoursShift workWeekend workDay shiftWeekday work- ...JOB SUMMARY The Fiscal Support Specialist is responsible for providing financial and administrative support to the Fiscal Operations team.... ...Generous Paid Time Off Paid Parental Leave 401(K) with 100% Employer Match of up to 6% of individual contributions Dental Vision...SuggestedTemporary workWork at officeLocal areaFlexible hours
$21.66 per hour
...Peer Support Specialist Job Number: 26-10075 Job Summary: This position is with the RA1SE team, working with individuals who have experienced... ...All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national...SuggestedFull timeTemporary workMonday to FridayFlexible hours$21.15 per hour
...JOB SUMMARY: The Program Support Specialist supports the mission of C2 GPS by providing operational support to the workforce center... ...OVERVIEW: C2 Global Professional Services is an award-winning employment and training organization, that prepares and places people...SuggestedHourly payTemporary workLocal area- Please provide your practice specific job description for Legal Support Specialist roles. You can reference the Legal Support Specialist... ...Please contact the Compensation Team with questions.GT is an EEO employer with an inclusive workplace committed to merit-based...SuggestedFull time
$81.2k - $170.6k
Job Title: Operational Support Specialist ManagerJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start... ...is: $81,200 - 170,600 USD CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment...Full timeContract workWork experience placementFlexible hours$52k
...Project Support Specialist The Texas Advanced Computing Center (TACC) at The University of Texas at Austin is one of the leading supercomputing... ...be eligible to work in the US on a full-time basis for any employer without sponsorship. Purpose The position will...Full timeWork at officeLocal areaRemote workShift workWeekend workAfternoon shift- ...Investment Legal Specialist Requisition ID: req1414 Employment Type: Unclassified Regular Full-Time (URF) Division: IMD Legal & Compliance Compensation:... ...day. WHAT WILL YOU DO: Investments Legal and Compliance Support Performs work as assigned with multiple attorneys and...Full timeWork experience placementWork at office
$85k - $119k
...delivering an exceptional in person technology experience by supporting the workplace systems employees rely on every day. You’ll own... ...You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable...Currently hiringWork at officeLocal areaImmediate startRemote workWork from homeShift work- ...business - our strong financial processes support our drive to serve more people and... ...Program that you can join after 90 days of employment. We also have an annual leadership development... ...you! JOB SUMMARY: The Recovery Support Specialist is responsible for assisting individuals...Full timeWork experience placementWork at officeLocal areaMonday to FridayFlexible hours
$5,098.66 - $6,750 per month
...HHSC, your contributions matter, and we support you at each stage of your life and work... ...webpage. Functional Title: Rules Support Specialist Job Title: Program Specialist VI Agency:... ...programs preferred. Additional Information Employment offers depend on available budgeted...Full timeTemporary workPart timeSecond jobWork at officeRemote workShift work- ...motivatedandpassionateindividual tojoinourRobotaxi Fleet Team. As Robotaxi Fleet Support Specialist, you will play a crucial role in ensuringthatallour vehicles... ...Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial...Hourly payFull timeTemporary workFlexible hoursShift workNight shift
$17 - $20 per hour
...Field Support Specialist World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek'... ...make an impact on the company! This position is expected to employ sound lending skills, maximize potential profits and follow policies...Hourly payDaily paidWork experience placementInterim roleWork at officeLocal areaShift work- ...TERMS OF EMPLOYMENT: Length of Position: 12 Months Hours: 40 per week... ...moderately complex (journey-level) technical support work on computer systems, mobile devices... ...Information Technology Support Specialist II, See page 2 of It is the Texas...Work experience placementWork at officeLocal area
- ...Computer Support Specialist Location: Austin, Texas (Onsite) Compensation: $60,000 to $66,000 salary and monthly parking allowance Eligibility... ...certification preferred. ATR is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to...Contract workRemote workRelocation
- CAREER DETAILS: CAREER TITLE:Employer Outreach and Alumni Specialist LOCATION: AYW Headquarters, Austin, TX DIVISION: Administration DEPARTMENT: Conservation... ...PURPOSE: The Employer Outreach and Alumni Specialist supports American YouthWorks’ Conservation Corps by...Full timeRemote workMonday to Friday
- American YouthWorks’ Conservation Corps is seeking an Employer Outreach and Alumni Specialist in Austin, TX to strengthen recruitment, engage alumni, and connect service with career pathways. You will build outreach systems, maintain partnerships, and help participants...
- American YouthWorks seeks an Employer Outreach and Alumni Specialist to strengthen recruitment, alumni connections, and career pathways for Conservation... ...experience into career opportunities. You will also support alumni communications, mentorship, and post-service tracking...
$52k
Job Posting Title Project Support Specialist Hiring Department Texas Advanced Computing Center Position Open To All Applicants Weekly Scheduled... ...be eligible to work in the US on a full-time basis for any employer without sponsorship. Purpose The position will coordinate...Full timeFor contractorsWork at officeLocal areaImmediate startRemote workShift workWeekend workAfternoon shift- World Relief seeks a Match Grant Program Specialist in Austin to provide employment and self-sufficiency services to refugees and eligible individuals. The role includes job readiness, job searches, applications, and counseling, with ongoing case management across the...Work at officeRemote work
$40k
WorkReady is looking for an EMPLOYMENT SPECIALIST to work with individuals with mild to moderate disabilities in the Austin area. We are seeking... ...them navigate the job market, secure employment, and supporting them on the job until they work independently. You’ll be working...Second jobLocal areaFlexible hours- ...community strengthening and resilience, and refugee & immigrant services and advocacy. POSITION SUMMARY World Relief seeks an Employment Program Specialist to provide critical services and counsel to refugees and other eligible persons as they search for initial employment or...Full timeReliefWork at officeLocal areaWork from homeFlexible hoursWeekend workAfternoon shiftEarly shift
- EPSI is seeking a Vocational Rehabilitation Specialist in Austin, TX to support disability employment programs. You will determine eligibility, document requirements, and collaborate with HR and external partners to maintain compliant records and reporting. The role emphasizes...
$50k - $65k
...We are hiring a motivated and resourceful Product Support Specialist to deliver exceptional client and technical support across a suite of... ..., commensurate with experience. Seniority level Entry level Employment type Full‑time Industries Advertising Services #J-18808-Ljbffr...Full timeFlexible hours- Requisition ID: req1437 Employment Type: Unclassified Regular Full-Time (URF) Division: Pension... ...lives. The Employment After Retirement Specialist is responsible for reviewing reports and... ...discrepancies, and provide department support. This position will proactively work...Full timeWork at office3 days per week
$45k - $55k
...Job Description Job Description The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing, troubleshooting... ...success and completion. We are an equal-opportunity employer and value diversity at our company. All qualified applicants...$20 - $24 per hour
...Full job description We are helping our client find reliable Support Specialists to join its team to ensure the smooth operation and... ...to detail Benefits ~ Pre-tax commuter benefits ~ Employer-subsidized healthcare benefits ~ Flexible Spending Account...Hourly payOngoing contractFull timeContract workTemporary workLocal areaFlexible hoursShift workDay shiftAfternoon shift- ...Contract to Hire Job Description: We are seeking a Desktop Support Specialist to provide technical assistance and support to end users for... ...as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information...Contract workTemporary workLocal areaRemote work
- Imaging Support Specialist (Center for Biomedical Research Support, Biomedical Imaging Center) The University of Texas at Austin is seeking... ...analysis packages (e.g., Freesurfer, FSL, Osirix). Benefits 100% employer‑paid basic medical coverage. Retirement contributions. Paid...Full timeFlexible hours
- A supportive services company is seeking a Corporate Support Rep based in Austin, TX. The role involves providing remote assistance to... ...a friendly environment and comprehensive benefits, including employer-paid health insurance and generous paid time off. #J-18808-Ljbffr...Remote job
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