Desktop Support Specialist

Desktop Support Trainee At Technology Resources (TRecs) our goal is to provide our clients with information technology that enables the units to better serve the campus. Our objective is to provide secure, reliable, and responsive IT systems, solutions, and support. For more information on Technology Resources, please visit: Your skills will make a difference. You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of university staff, thereby enhancing the student experience. If you’re the type of person who wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to: Competitive health benefits (employee premiums covered at 100%, family premiums at 50%) Voluntary Vision, Dental, Life, and Disability insurance options Generous paid vacation, sick time, and holidays Teachers Retirement System of Texas: a defined benefit retirement plan Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b) Flexible spending account options for medical and childcare expenses Robust free training access through LinkedIn Learning plus professional conference opportunities Tuition assistance Expansive employee discount program including athletic tickets Free access to UT Austin's libraries and museums with staff ID card Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card For more details, please see: and Must be authorized to work in the United States on an ongoing, full-time basis for any employer without sponsorship. Purpose This is an entry-level position that will provide support for the Desktop Support Specialists by keeping track of computer inventory, imaging new systems, surplusing old computers, and deploying computers across campus. Responsibilities Provide support for imaging computers by ensuring the latest image is available. Coordinate with the Fleet Team when needed to update the OS or third-party software. Follow checklists and ensure each computer is prepared for deployment. Receive deliveries, ensure assets are tagged properly and in accordance with UT Policy, open computer boxes to remove contents, label and coordinate delivery to the client, track inventory of assets, and maintain the asset database. Lift or carry equipment to multiple locations on campus when needed. Provide supplemental project support when or if we need to install any packages to thwart a cyber attack. Required Qualifications Must have at least 6 months' work experience in IT customer service and/or help desk environment, and in installing and supporting hardware, software, and networked systems in a multi-protocol environment. Ability to work in a team environment and on your own. Ability to coordinate or manage projects. Ability to prioritize workload based on the criticality of the request. Ability to handle stressful situations and keep your composure and professionalism. Excellent communication skills, ability to talk technical when needed, but able to relay technical information to non-technical customers. Detail-oriented with ability to follow processes. Relevant education and experience may be substituted as appropriate. Preferred Qualifications More than one year of experience and/or hardware certifications. Proven ability to roll out systems to users. Salary Range $50,000 + depending on qualifications Working Conditions This is an on-campus position. Standard Office Keyboard Work Shift Monday - Friday 8 hours Daily Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Employment Eligibility Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. Retirement Plan Eligibility The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. Background Checks A criminal history background check will be required for finalist(s) under consideration for this position. Equal Opportunity Employer The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. Pay Transparency The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. E-Verify The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF] Compliance Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) is required. If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701. #J-18808-Ljbffr