Client Services Supervisor

Client Service Supervisor - Litigation Production Location: US-DE-Wilmington Company: Canon U.S.A., Inc. About the Role Responsible for all on‑site business activities for a specifically assigned customer account. Responsibilities include maintaining compliance with established standards and policies for the operation, managing and developing site human resources, and meeting site financial goals. Develops and maintains a partnership and successful working relationship with the Administrator. Ensures the highest levels of service and client satisfaction. Maximizes customer satisfaction, add‑on sales and profitability through structured planning and the management and development of the client services team. Your Impact Production and Workflow Monitors and ensures compliance with established workflow processes and procedures. Manages job scheduling to ensure on‑time completion of jobs and other critical production and fulfillment deadlines. Supervises efficient and economical utilization of equipment, materials and labor. Supervision and Employee Relations Ensures performance improvement through a scheduled plan to train, motivate, develop, and manage site personnel. Determines developmental goals and conducts periodic performance reviews with direct reports. Client Relationship Management Develops and manages the relationship with the daily and senior level administrators through formal and informal meetings. Resolves complaints escalated by the customer or other end users in a timely manner. People Management and Development Ensures effective performance management with direct reports and oversees the overall process. Ensures effective two‑way communication with direct reports and within area of responsibility. Equipment Knowledge and Care Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer’s specifications. Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self‑training and exchange of information. Administration and Reporting Maintains targeted levels of profitability. Manages and controls inventory and assets. Results Expected Responsible in maintaining compliance with established standards and policies for the operation, managing and developing site human resources, and meeting site financial goals. About You: The Skills & Expertise You Bring In accordance with applicable law, we are providing the anticipated rate for this role: $50,020 - 68,700 Requires 5 years of related experience and management of two or more regular full‑time employees; bachelor’s degree in a relevant field preferred. Associate’s degree or equivalent required. Strong customer service and communication skills are required. Single Site Responsibility may require minimal travel (valid driver's license and acceptable driving record necessary). Multiple Site Responsibility may require up to 15% travel (valid driver's license and acceptable driving record necessary). Must be able to lift up to 50 lbs. Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customer’s premises. Workstyle Description Full‑Time On Site - This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days. EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr