Manager, Professional Services - Consulting

Role Description

The Manager, Professional Services – Consulting is responsible for leading a team of Software Implementation Consultants responsible for delivering successful customer implementations and advisory services across PointClickCare’s Payer, Provider & Convener portfolio. The role provides people leadership, operational oversight, and strategic direction to ensure exceptional customer experiences, high-quality project delivery, and achievement of organizational goals. This position plays a critical role in scaling a high-performing consulting organization while fostering a culture of accountability, innovation, and customer success.

• Lead, coach, and develop a team of Software Implementation Consultants by providing performance management, mentoring, hiring, onboarding, career development, and operational leadership.
• Reinforce accountability through consistent 1:1s and team rhythms, and deliver continuous coaching feedback.
• Own consulting delivery performance by overseeing customer engagements and ensuring quality execution throughout implementation lifecycles.
• Manage delivery risks and support customer escalations to achieve successful outcomes and high satisfaction.
• Establish, monitor, and improve operational performance through KPIs, OKRs, utilization management, and capacity planning.
• Drive process improvement, implementation methodology enhancements, governance, and best practices.
• Partner cross-functionally with Sales, Product Management, Customer Success, Technical Services, Project Management, and Solution Design.
• Identify and operationalize AI-enabled opportunities within the consulting team's workflows.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Information Technology, Nursing, Clinical Sciences, or related field.
• 5+ years of experience in Professional Services, Healthcare Technology, Healthcare Consulting, Software Implementation, or related customer-facing delivery roles.
• 2+ years of people leadership experience with demonstrated success managing, coaching, and developing team members.
• Experience managing complex customer engagements, stakeholder relationships, risks, and escalations.
• Strong project management, operational planning, prioritization, and organizational skills.
• Demonstrated ability to develop KPIs, measure performance, and drive continuous improvement initiatives.
• Excellent verbal, written, presentation, and executive communication skills.
• Demonstrated experience applying AI or automation tools to improve delivery efficiency, decision-making, or team operations.

Requirements

• Master's degree in Business Administration (MBA), Healthcare Administration (MHA), Nursing, or related field (preferred).
• Previous experience leading consulting teams within a SaaS healthcare technology company (preferred).
• PMP, Prosci, Lean, Six Sigma, or equivalent certification (preferred).
• Experience supporting payer, provider, value-based care, population health, or care coordination solutions (preferred).
• Clinical background with 3-5 years of experience working in a healthcare setting (preferred).
• Experience establishing AI governance practices or upskilling a team on AI-enabled ways of working (preferred).

Benefits

• Base salary range: $140,000 - $155,000 + bonus + benefits.
• Salary ranges are determined by job and level, reflecting the target for new hire salaries across all US locations.
• Individual compensation is determined by job-related skills and knowledge, relevant experience, and/or work location.