Manager, Professional Services Delivery

Role Description

The Manager, Professional Services Delivery, is responsible for successful delivery of solutions for clients and successful delivery of business results.

• Collaborate effectively with team members, stakeholders, and clients to ensure successful project delivery.
• Provide consultative advice, recommendations, and solutions to clients reflective of best practice processes and workflows.
• Lead through data driven analysis of business results.
• Leverage key performance indicators and data to make business decisions, including resourcing, project overrun risk and scope management.
• Collaborate with Sales as needed to assist with project estimates and customer inquiries.
• Provide management, coaching, and leadership to the team and create and maintain a positive team culture.
• Oversee the implementation of model and methodology best practices.
• Act as an escalation point for the team, collaborating with clients and sales teams to align project estimates and delivery expectations.
• Travel up to 50%.
• Perform other duties that support the overall objective of the position.

Qualifications

• Bachelor’s degree in business, Information Technology, or a related field.
• Any combination of education and experience which would provide the required qualifications for the position.

Requirements

• 7+ years project implementation professional services, healthcare consulting, project management, or a customer-facing role.
• Experience with all phases of a client software implementation lifecycle, including initial needs analysis, project administration, software installation, onsite training, systems troubleshooting.

License/Certification Required

• NextGen Certification in EHR, EPM or other relevant product certifications within 6 months of hire.
• Maintain and renew certification.

Knowledge, Skills & Abilities

• Strong understanding of the professional services landscape, including both internal and partner-provided services.
• Implementation strategies and activities that promote long-term customer loyalty.
• In-depth knowledge of the health care industry including at least: Revenue Cycle Management, Clinical/Patient Care Operations, Best Practices Processes and Workflows, Analytics and HITECH and MACRA legislation and related programs and regulations.
• Change leadership techniques and organizational governance structures.
• Strong operational management and communication/presentation skills.
• Client facing, analytical, problem-solving and troubleshooting skills.
• Teamwork and leadership skills.
• Ability to lead collaboration across functions throughout the organization.
• Manage complex projects and multi-stakeholder engagements.
• Present complex technical concepts in a clear, concise manner to users with varying levels of technical expertise.