Regional Director - Professional Services

Role Description

Omni is looking for a Regional Director to own and grow our North American Professional Services team. You'll lead highly experienced Architects and Engagement Managers, partner closely with Sales leadership, and be accountable for scoping, partner subcontractor management, delivering customer outcomes and team development in your region.

You'll report to the VP of Professional Services and be a key voice in shaping the customer experience and implementation at Omni.

You Will:

• Own team performance across core metrics: billable utilization, customer outcomes, and financial performance.
• Hire, develop, and retain a high-performing team of Managing Architects & Engagement Managers.
• Coach architects on deal and project strategy, and work with EMs to advance process hygiene and to drive efficiency.
• Manage and maintain exceptional subcontracting partner relationships, staying up on capacity, capabilities, and handling unique needs to further the business relationship.
• Identify patterns in customer needs and projects and feed insights back to product, marketing, and enablement.
• Be the final accountable party for back office processes in your region, working with internal stakeholders such as Finance, operations, and sales to ensure the clarity and completion of every transaction.
• Network with leaders at prospects, customers, and partners.
• Collaborate cross-functionally with CS, Marketing, and Product on GTM strategy.
• Be a dynamic and responsive leader, anticipating and positioning for an always evolving landscape of customer needs.

Qualifications

• 7+ years in SaaS, consulting, data, or other relevant domains.
• Track record of exceeding performance objectives as an individual contributor or a manager.
• Excellent cross-functional collaborator, especially with sales teams.
• Builder mentality — comfortable in an environment where process is still forming.
• Clear, direct communicator who gives feedback early and often.

Requirements

• Experience implementing analytics or embedded analytics.
• 3+ years managing teams strongly preferred.
• Familiarity with dbt, Snowflake, or modern data stack tooling.
• Prior experience at a high-growth Series B/C company.

Location & Travel

The role is based in our San Francisco headquarters, but we’re open to strong candidates anywhere in the US. Travel may be up to 30%, based on customer needs.

Benefits

• Passionate, close-knit team with extensive experience in the space, including founders from Looker and Stitch Data.
• Health, dental, and vision insurance.
• 401(k) Plan.
• Unlimited PTO.