Senior Administrative Assistant

Overview

This position performs a wide range of administrative and staff support duties at an advanced complexity level. Coordinates special projects for a department, including reporting, budget monitoring, and developing timelines and meeting agendas. Enhances workflow by assisting with documentation, communication, and scheduling. Interfaces with all levels of leadership and associates within assigned business unit, and may have direct client contact. Receives and responds to correspondence. Prepares reports, maintains files, and performs other duties as related to administration. Acts as a department liaison or resource through knowledge of daily operations.


Responsibilities & Qualifications

Duties & Responsibilities:
Support - Responsible for proactive administrative, logistical, and technical support, assessing and resolving issues that affect daily operations. Ensures functionality and accessibility of office equipment, supplies, and facilities. Coordinates special projects and acts as a department representative within the Bank.

Documentation - Prepares and maintains a variety of records, performing activities including faxing, copying, and filing. Provides complex reporting and data management to track key department factors, identifying discrepancies and trends. May create presentations or other items to assist in business goals.

Scheduling - Maintains department calendars and schedules. Coordinates meetings, travel plans, and other events effectively, arranging all necessary logistics and materials.

Communication - Collaborates successfully with management and associates in completion of daily administration duties. Maintains open and positive communication when receiving, answering, and directing department correspondence.

Position Specific Skills:

Customer service skills

Communication (Written and Verbal)

Detail oriented

Organization skills

Office Administration

Event Coordination

Qualifications:
Minimum Required Education and Experience: Bachelor's Degree and 3 years' experience OR High School Diploma or GED/Equivalent and 7 years' experience in System Support or Analytics

Preferred Area of Experience: Office administration and Microsoft Office experience

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Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at

The base pay for this position is generally between $35 and $47. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.