Technical Support Engineer

We are seeking a Lead Technical Support Engineer to provide specialized technical assistance to dealers and key stakeholders, facilitating the resolution of complex product issues and workshop tooling challenges. As a Lead Engineer, you will serve as a subject matter expert in product diagnostics, root cause analysis, and field support - ensuring high product quality and maximum uptime for our customers. Key Responsibilities Technical Problem Solving: Provide advanced technical support for complex issues reported across regional markets. Field Support & Visits: Travel to customer sites and regional markets as needed to perform hands-on technical troubleshooting and direct support. Root Cause & Containment: Conduct thorough root cause analysis for product quality issues, define immediate containment actions, and evaluate long-term solution effectiveness. Data Diagnostics: Utilize advanced data acquisition and analysis tools to diagnose, analyze, and resolve vehicle system issues. Training & Mentorship: Provide technical guidance and on-site training for customer support and service personnel. Experience: Minimum of 6+ years of relevant technical support, engineering, or heavy-duty service experience. Expert Technical Knowledge: Advanced expertise in the design, development, and troubleshooting of Class 8 heavy-duty truck systems (powertrain, chassis, and electrical/electronic systems). Deep proficiency in data acquisition and data analysis tools for vehicle diagnostics. Workshop Practices: In-depth knowledge of North American workshop service practices, repair procedures, and diagnostic tooling. Mindset & Approach: Strongly data-driven and process-oriented with a continuous improvement mindset. This position offers reporting location flexibility out of either Greensboro, NC or Hagerstown, MD. SEGULA Technologies is a global engineering group, boosting the competitiveness of all major industrial sectors: automotive, aerospace, energy, rail, naval, life sciences, and telecoms. With a presence in more than 30 countries and 140 locations worldwide, the Group prioritizes close relationships with its clients, driven by the expertise of its 15,000 employees. As a leading engineering player putting innovation at the heart of its strategy, SEGULA Technologies manages large-scale projects, ranging from initial studies to industrialization and production. SEGULA TECHNOLOGIES is dedicated to gender balance and diversity, recognizing and recruiting talent of all backgrounds. #J-18808-Ljbffr SEGULA Technologies