Student Services Advisor

Student Services Advisor

Current staff, faculty/adjunct at Herzing University:

Log into UKG and navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process.

A 40-hour schedule will be determined based on business and student needs, generally following an eight-hour shift, Monday through Friday. Occasional evening and weekend hours may be required to support student and campus needs.

Some travel required for conferences and training.

Education and experience requirements:

• Bachelor's Degree required. Master's degree in higher education, counseling or related field is preferred.
• At least one year of advising, counseling, or related experience, 3-5 years of experience is preferred.

• Proven experience providing exceptional customer service in an education or service-oriented environment, addressing student inquiries and needs effectively.
• Proficiency in advising, course selection, and academic planning, along with the ability to provide guidance on resources for student success.
• Excellent verbal and written communication skills, enabling clear and empathetic communication with students, faculty, and staff.
• Strong problem-solving skills, including the ability to assist students in resolving academic and personal challenges by connecting them with appropriate resources and support services.

Compensation is determined based on the qualifications, experience, and circumstances of each hire. It is uncommon for new employees to start near the top of the salary range. We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan. The hourly rate for this position is between $23.75 and $32.14.

Primary duties and responsibilities:

• Advise students including but not limited to: academic issues, including program and course offerings; having out of classroom issues that are impacting academic success, discuss options and pros/cons of options; provide guidance to assist students with decision-making.
• Answer student questions and resolve basic issues related to bookstore validation and eBook use.
• Complete and maintain student scheduling and course revisions per University standards.
• Having gained a comprehensive understanding of the registration process and program pre-requisites, provide guidance to students on scheduling changes and process those changes in the system.
• Work in collaboration with faculty/staff/administration to assist students who are experiencing personal or academic concerns to find appropriate solutions.
• Organize and coordinate student focused events each semester.
• Communicate to students regarding semester/term start preparation.
• Communicate with new incoming students through welcome calls to discuss schedule and potential obstacles to provide resources and/or solutions.
• Enter updates into University platforms on all engagement and communication with students.
• Prepare materials for and conduct new student orientations on how to access & navigate University platforms and bookstore validation. Inform students of resources and contact information for the Tutoring and Writing Center and Library.
• Communicate and negotiate with inter- and intra- department personnel to resolve student issues.
• This position may take on additional administration duties as needed to support the campus.
• Some travel will be required for conferences, training, and to support the Clarksville campus.

Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.

Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.

It is the university's practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, national origin, veteran status, or any other status protected by law.