Associate, Operations Services

Operations Services Associate

Join us as an Operations Services Associate and advance your career in a fast-paced production environment. This key role is vital for property loan risk mitigation, demanding your exceptional attention to detail and critical thinking. You will focus on high-volume document processing and verification, meticulously following complex instructions to maintain zero-error accuracy. Responsibilities include preparing finalized packages for secure delivery to Taxing Authorities while consistently meeting strict daily deadlines. We offer a learning culture committed to your professional development and growth.

Responsibilities:

• Deliver exceptional client service within a demanding, high-volume production environment.
• Accurately print and match high volumes of live checks with corresponding reports, ensuring proper reconciliation.
• Meticulously follow detailed, package-specific instructions to guarantee all contents are compliant and correct prior to dispatch.
• Perform final quality control verification of all matched checks and reports to ensure guaranteed accuracy.
• Organize and prepare finalized packages for secure and documented delivery to various Taxing Authorities.
• Manage assigned processes and inventory to ensure operational efficiency and the timely fulfillment of strict daily deadlines.
• Effectively manage time and set priorities to concentrate on core objectives and meet all established Service Level Agreements (SLAs).
• Maintain strict adherence to all required company and client-driven standards.

Qualifications/Background Profile:

• High school diploma or equivalent required; a college degree is preferred.
• 1+ years of relevant experience or equivalent education (client-facing experience is a plus).
• Proven ability to deliver exceptional client service in a high-volume, production-focused environment.
• Strong organizational skills for effective time management, priority setting, and meeting tight deadlines.
• Intermediate computer proficiency with a quick aptitude for mastering new systems and applications.
• Ability to quickly understand and process basic property-related documentation.
• Excellent analytical and critical thinking skills to synthesize information and resolve problems.
• Exceptional attention to detail for accurate data processing.
• Strong verbal and written communication skills and a collaborative approach to providing status updates.
• A proactive mindset with a strong willingness to learn and adapt.