lululemon Production Control Supervisor

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

Our Global Distribution DC Support functions are part of our greater lululemon Supply Chain organization. This team is responsible for the overall Health and Safety, Facilities and Production Control of our North America Distribution Centers. Production control is a fast-paced team in a unique position to support the distribution business at every level of operation. They supply the flow of outbound work to the distribution center and work with the teams on the ground to prioritize and execute that workload. Primary functions include waving, researching, shift planning, and workflow optimization. Production Control is a pivotal partner to DC leadership and has daily influence on every department.

core responsibilities

The Production Control Supervisor is responsible for all aspects of their assigned department operations as well as the development of their people. The responsibilities would include:

• Works cross-functionally with key partners in our Store Support Center and Retail Operations to effectively achieve or exceed goals and produce outcomes in line with the company vision.
• Create daily workload plans that meet our order SLAs and DC operational requirements.
• Communicate department updates to DC and production control leadership. This includes daily staffing and workload updates, along with providing data and explanations for weekly/monthly department performance.
• Partner with internal leaders to plan/support proper workflow management across the DC.
• Ensure department tools, guides, and Standard Operating Procedures (SOPs) are up to date.
• Providing updates and recommendations to various operations based on flow and research of volume.
• Able to make clear and concise decisions from a waving strategy and collaborating with operations for alignment and level setting.
• Responsible for all aspects of talent management for their hourly direct reports and their results including hiring, training, annual review process, performance management, development and coaching, engagement, off boarding and rewards and recognition.
• Acts as a coach to their team playing a hands-on roll in their development to build their talent pipeline. They do this by actively developing their team through vision and goals, coaching and feedback.
• Be present and actively engaged daily.
• Provide coaching and performance to production control admins. This includes holding the team accountable to department standards, writing performance reviews, progressive discipline, on-boarding, and transitions for associates.
• Ensure department has accurate and documented Standard Operating Procedures (SOPs) for job functions. Make sure admins are being held accountable to following the SOPs.
• Champion building safety throughout the DC.
• Partner with Managers, GM and People Safety to provide a safe working environment for all associates.
• Create a motivational and supportive environment in which employees are challenged, coached, trained, and provided with career opportunities; build a culture of continuous improvement.
• Champion lululemon's culture and core values.
• Mentor, coach and develop the hourly data administrators. This includes creating development plans, the yearly review process, and offering both positive and constructive feedback.
• Lead and support team trainings, team building, and meetings.
• Constantly challenge the status quo and look for better ways to operate. Empower and involve your team in the process.
• Champion building safety throughout the DC.

qualifications

• Bachelors/Associates degree in engineering, supply chain, logistics, operations preferred, or equivalent combination of education, training, and experience.
• 3-5 years of experience in a distribution center or similar environment.
• 2+ years directly or indirectly leading a team of hourly employees.
• Experience with Manhattan WMS required.
• Proficient in Microsoft Office Suite and Warehouse Management Systems. Labor Management System experience preferred.
• Ability to understand and implement lean methodology and continuous improvement initiatives.
• Ability to meet attendance requirements.
• Ability to lift up to 50lbs frequently.
• Flexible with schedule which could include nights, weekends, and holidays to meet the needs of the business.
• Must be able to understand, speak, and read English with sufficient proficiency to follow safety and other policies, trainings, and instructions. Bilingual applicants are encouraged to apply.

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously.

additional notes
Authorization to work in the United States is required for this role.

For all US-based SSC roles:

Please note: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of employment visa at this time for this role.

compensation and benefits package

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $90,000 - 95,000 annually ; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.  

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

In-person collaboration and office-based work is necessary and important for this role. Work is performed onsite, 5 days a week, depending on role requirements.

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