Director of Auxiliary Services

Position Details Classification Information Position Classification Title Business Operations Professional, Dept Business Mgr Sr. FLSA Exempt Position Class 89772 Position Overview Join the Ramily! Join the Ramily! Winston-Salem State University ( WSSU ) is a distinguishedinstitution that combines academic excellence, communityengagement, and a commitment to fostering student success. We areproud to be North Carolina’s only university to earn thedistinguished designation of Opportunity College by the CarnegieClassifications of Higher Education and the American Council onEducation ( ACE ). WSSU is dedicated to preparing students forleadership roles through rigorous programs in health sciences,business, education, and the humanities. Known for its supportiveenvironment, the university fosters a close-knit community thatnurtures both professional and academic excellence. Situated in Winston-Salem, North Carolina—known as the city of Artsand innovation, WSSU provides students with opportunities to engagein a dynamic mix of professional, social, and cultural experiences.Winston-Salem is home to thriving arts, healthcare, and technologysectors, offering both students and faculty unique collaborationopportunities and professional development pathways. With its beautiful campus, strong sense of community, anddedication to fostering personal and professional growth,Winston-Salem State University is an ideal place to teach, work,and learn. Find information about our current benefits and retirement options,our holiday schedule, and other discounts and perks at the linksbelow: UNCSystem Employee Benefits Central UNC System Retirement Benefits WSSU Holiday Schedule WSSU Discounts and Perks Position Summary Winston-Salem State University is seeking a Director ofAuxiliary Services. The Director of Auxiliary Services provides strategic leadershipand operational oversight for key outsourced auxiliary serviceprograms that enhance campus life and support institutional revenuegeneration. This role serves as the primary liaison betweenWinston-Salem State University and its external service providers,ensuring high-quality service delivery, compliance with contractualobligations, and alignment with university priorities. Reporting to the Deputy Chief Operating Officer, the Directoroversees vendor relationships across multiple service areas,including dining services, bookstore operations, parking services,vending, beverage exclusivity agreements, licensing and branding,mail services, transportation services, managed print services(Ricoh), and comprehensive Card Office operations. The positioncollaborates closely with executive leadership to evaluateauxiliary financial performance and develop rate structures basedon service costs, contractual requirements, and institutionalgoals. Responsibilities of the Director of Auxiliary Servicesinclude: Oversee all aspects of campus dining operations, including mealplans, retail dining locations, and catering services Ensure high-quality food service, financial sustainability, andalignment with student needs, wellness initiatives, and campusprogramming Monitor vendor performance and contract compliance Manage bookstore services, including course materials, retailmerchandise, and e-commerce platforms Partner with vendors to ensure competitive pricing, productavailability, and a positive customer experience Supervise vending operations across campus, ensuringaccessibility, product variety, and operational reliability Provide oversight of parking services operations, includingparking enforcement, permit management, transportationcoordination, and customer service initiatives Collaborate with campus stakeholders to improve parking access,traffic flow, safety initiatives, and transportation services Provide strategic oversight of campus transportation services,including shuttle operations, fleet coordination, vendorpartnerships, route planning, and customer service initiatives Collaborate with campus stakeholders and transportationproviders to improve transit accessibility, service efficiency,safety, and overall campus mobility Monitor parking services vendor performance, technologysystems, and operational efficiency to support campus mobility andrevenue goals Optimize placement strategies and monitor vendor performance tomaximize Administer and enforce beverage partnershipagreements Ensure compliance while maximizing sponsorship value, marketingopportunities, and campus engagement Oversee university licensing initiatives and trademarkusage Provide oversight of campus mail operations, ensuring efficientprocessing, distribution, and tracking Direct campus print services in partnership with Ricoh Ensure cost efficiency, equipment reliability, sustainability,and strong user experience Collaborate with IT and campus departments to optimize printservices Provide strategic oversight of campus card services, includingID issuance, credentialing systems, and account management Ensure accurate financial processing and integration withenterprise systems such as Banner and CS Gold Promote operational efficiency, data integrity, and customerservice excellence Maintain student meal plan selections within institutionalsystems Respond to student inquiries and process necessary changes Load approved auxiliary rates into applicable systems Reconcile vendor invoices with meal plan participation andselection data to ensure accuracy Track auxiliary revenue streams and monitor operationalperformance Collaborate with the Deputy Chief Operating Officer to analyzefinancial data and support auxiliary rate development, includingdining rates Support budgeting, forecasting, and long-range financialplanning Prepare reports, analyses, and recommendations for leadershipreview Monitor managed print spend trends and recommend costoptimization strategies Ensure compliance with university policies, procurementstandards, and regulatory requirements Maintain documentation and readiness for audits andreviews Coordinate with Legal, Procurement, Finance, Communications,and Information Technology departments Ensure Ricoh services meet contractual SLAs, securitystandards, and audit requirements Participate in auxiliary services strategic planninginitiatives Identify opportunities for revenue growth, service enhancement,and cost containment Benchmark programs against peer institutions and industry bestpractices Evaluate and recommend modernization strategies, includingprint reduction and digital workflow initiatives Position Information Position Number 000007 Working Position Title Director of Auxiliary Services Building and Room No. DJR room 200 (Business Services) Appointment Type Permanent Full-Time If Time Limited. No Appointment Length. 12 Requirements and Preferences Position required to work during periods of adverse weather orother emergencies All - Emergency and Pandemic on site Normal Work Schedule 8am – 5pm Occasional evening and weekends as required. Department Required Skills Bachelor’s degree in accounting, business administration orrelated field or equivalent training and experience. Five (5) to eight (8) years’ budgeting and accountingexperience. Proficiency in word processing, spreadsheet, and databaseapplications Strong leadership, organizational, and multitasking skills Ability to collaborate effectively with diversestakeholders Excellent verbal and written communication skills Strong analytical and decision-making abilities Preferred Years Experience, Skills, Training,Education Master’s degree Ten (10) or more years of experience in auxiliary serviceswithin a higher education environment Experience managing campus card systems and access controltechnologies Demonstrated experience in strategic planning, contractnegotiation, and financial oversight Required License or Certification None Valid US Driver's License No Commercial Driver's License Required No Physical Required No List any other medical/drug tests required Posting Details Posting Details Internal Posting Only No Time Limited Position No Appointment Length Salary Commensurate with education and experience Open Date 05/22/2026 Close Date Open Until Filled Yes Special Instructions Summary Our agency supports second-chance employment for individuals whowere previously incarcerated, or justice-involved. We invite allpotential applicants to apply for positions for Which they may bequalified. Please Note: * A criminal background check will be conducted on the candidatefinalist prior to the offer of employment. * If it is determined that no applicants meet the minimumcompetency, education, and experience requirements, then managementmay consider other applicants. * Salary will be determined based on competencies, equity, budget,and market considerations. * Resumes will not be accepted in lieu of completing an electronicapplication. The application must be completed in full detail(including work history) for your qualifications to beconsidered. * Failure to complete the application completely may result in younot being considered for the vacant position. * Your application for the position will not be completed until youreceive an online confirmation number at the end of the process ofapplying for a position. * If you have general questions about the application process, youmay contact Human Resources at View email address on click.appcast.io . Individuals withdisabilities requiring disability-related accommodation in theapplication and interview process, please call View phone number on click.appcast.io. Supplemental Questions Required fields are indicated with an asterisk (*). How did you hear about this employment opportunity? Public Job Posting Internal Job Posting Agency Referral Advertisement/Publication Personal Referral Website Other Applicant Document Required Documents Resume Cover Letter References List Optional Documents #J-18808-Ljbffr