Operations Coordinator

Operations CoordinatorMinden, NVThe Operations Coordinator will support the Operations team in a multitude of ways, including data collection and analysis, working closely with our Order Administration team to keep backlog clear and large orders organized. This role would require frequent presence in our Minden, NV warehouse, with occasional travel to the San Jose, California headquarters.Main Tasks and Responsibilities:Manage strategic projects such as EDI implementation with key customers and designing requirements for AI order entry tools.Review Order Backlog in NetSuite and work with the OA team to make sure orders are getting processed in a timely fashion and not getting stuck.Coordinate large orders/shipments with OA team, warehouse to make sure they ship on time and to customer expectation. This is especially important at month/quarter end.Help keep process documentation up to date - OA's, Warehouse, 3PLFocus on Order AdministrationReconcile inventory at all warehouse locations monthly and quarterly. Some quarterly reconciliations involve on-site auditors at the Minden location.Keep Operations dashboards up to date, edit as needed by team (strong Excel skills, experience with Power BI a plus)Focus on Order Administration stats for throughput and efficiencyCreate/manage RMA's for special customers/situations and work directly with customers to get goods returned and tested for failure analysis.Help with Serial Number uploads for transactions in NetSuite when goods ship from the manufacturersHelp with fixing Serial Number issues in NetSuite at our warehousesOnsite assistance in SJ office as needed for special eventsAssist with logistics issues with inbound/outbound shipments, customs issues, lost or late shipments, etcHelp Sales/Marketing with trade show shipmentsSkills and Requirements:Bachelors degree from 4 year universityStrong organizational skills and attention to detailProficient with MS Office suite of products, especially Excel, PowerpointAble to work evenings and across time zones as needed to complete important tasksCan accommodate light travel as neededCan do attitude in approaching challenges