Associate Manager, Cleaning

Associate Manager, Cleaning

Employee Status: Regular Full Time

Work From Home Option: Not Applicable

FLSA Status: Exempt

Job Overview:

The Associate Manager, Cleaning is responsible for overseeing and executing a best-in-class cleaning operation across the entire Belmont Park campus, ensuring all guest-facing and operational areas consistently meet or exceed NYRA's standards for cleanliness, presentation, and safety. This role plays a critical part in delivering a world-class experience at one of North America's premier racing venues by leading teams, deploying resources strategically, and implementing a proactive cleaning model that anticipates needs before they arise. The Associate Manager will ensure seamless coverage of the main building, grounds, and stable areas during racing, training, and non-racing events, with a strong emphasis on high-end hospitality environments and large-scale event execution.

Essential Functions:

Operational Oversight & Campus Coverage

• Supervise daily cleaning operations across the entire Belmont Park campus, including:
• Main grandstand and hospitality areas
• Track apron and public exterior spaces
• Backstretch and stable areas
• Administrative and operational offices
• Ensure comprehensive coverage plans are in place for race days, training days, and non-racing events.
• Deploy staff strategically based on foot traffic patterns, weather conditions, and event schedules.
• Assist in inventory control, ordering and requisitions for the department.

Team Leadership & Workforce Management

• Direct, train, and supervise cleaning staff to ensure consistent execution of NYRA cleanliness standards.
• Develop daily and event-based staffing plans to ensure full campus coverage.
• Conduct pre-shift briefings and post-shift debriefs to reinforce expectations and identify improvement opportunities.
• Monitor productivity, attendance, and performance; provide coaching and corrective action as needed.
• Foster a culture of accountability, urgency, and pride in presentation.
• Implement a proactive, not reactive cleaning model to identify high-risk/high-traffic areas before issues arise.
• Anticipate weather-driven impacts (mud, rain, heat) and adjust cleaning protocols accordingly.

Guest Experience & Service Standards

• Ensure all public-facing areas consistently meet or exceed high-end hospitality cleanliness expectations.
• Maintain restrooms, seating areas, premium spaces, and food & beverage zones at best-in-class standards.
• Respond immediately to guest-facing issues and escalate when necessary.
• Partner with Guest Services and Hospitality teams to align on service expectations for VIP and marquee events.

Safety & Compliance

• Enforce all workplace safety standards and proper handling of cleaning materials.
• Ensure compliance with NYRA policies, NYSGC regulations (as applicable), and environmental standards.
• Maintain clean, safe conditions in both public and back-of-house areas, including barns and stable zones.

Inspection, Quality Control & Standards

• Conduct routine and random inspections of all areas of responsibility.
• Implement and maintain detailed cleaning checklists, zone assignments, and inspection logs.
• Enforce strict quality control standards with zero tolerance for lapses in high-visibility areas.
• Track and report cleanliness KPIs, including response times, issue resolution, and inspection scores.

Cross-Functional Coordination

• Work closely with:
• Venue & Event Operations (setup and conversions)
• Facilities & Maintenance (repairs impacting cleanliness)
• Security (access and incident response)
• Hospitality & F&B teams (high-touch service areas)
• Ensure cleaning operations are fully integrated into the broader venue operations plan.

Qualifications:

• High School Diploma, GED or Equivalent Experience

• 5+ Years or Progressive Experience in Cleaning and/or Building Services

• Bilingual – Spanish and English (Preferred)

Summary of Physical Requirements and Work Environment:

Candidate will be working all over the venue as well as limited desk time.

Pay Range / Salary: $66,000 - $75,000