Referral Coordinator

Job Description

Job Description

Position Description

The Referral Coordinator provides quality customer services to all patients. The role of a Referral Coordinator is to facilitate the coordination of patient care from an administrative perspective. Within a community health center setting, the patient population varies greatly. It is important the Referral Coordinator is able to work in a culturally competent manner at all times. This person collaborates with the providers, clinical support staff, and administrative support staff to complete his/her work.

Essential Functions:

1. Process internal and external patient referrals on behalf of the medical, pediatric, OB-GYN, dental, and behavioral health practices.

1. Monitors the delivery of care for their target patient population; identifying progress toward desired health outcomes; interacting with others at the Center to facilitate scheduling and completion of appointments, tests, procedures, referrals, etc.

1. Respects patients by recognizing their rights and responsibilities; maintaining strict confidentiality of personal health information (PHI) and maintains quality service by establishing and enforcing organizational standards. Maintains patient care information in electronic records systems by entering new information as it becomes available; and ensuring data integrity and confidentiality.

1. Ensure that all patient services have been pre-authorized through insurance verification.

1. Provide patients with information regarding healthcare services available in the community, including charity care.

1. Maintain and expand the specialist referral network, including meeting with specialists in the community willing to sign our Memorandum of Agreement.

1. Attends and successfully complete all required training programs. Maintains professional and technical knowledge by attending educational conferences, reviewing professional publications; establishing personal networks; participating in partner collaborations, and benchmarking state-of-the-art practices.

1. Assists and participates with outreach activities, local health fairs, and school fairs, special events (e.g., National Health Center Week and other events) by preparing and coordinating set up and marketing material when requested.

1. Performs other duties and responsibilities as assigned by supervisor.

Qualifications, Education, and Experience

1. Demonstrates independent judgment, integrity, and self-sufficiency in effective problem-solving while serving as a resource for the Center, community partners, and patients.

1. Possesses superior interpersonal, communication, and team player skills and excels in the constant change associated with a rapidly expanding and complex health care organization. The person exhibits mature behavior and judgment and always maintains a “can do” attitude. Experience in a Federally Qualified Health Center is preferred.

1. Health care and/or clinical experience and skill sets, e.g., problem-solving, project management, planning that will contribute to improved patient health outcomes for targeted patient populations and the financial success of a rapidly expanding Federally Qualified Health Center. Over time, the person develops a mastery of the Center’s technology systems, including electronic health records. Technology is viewed as an enabling resource and is used in driving greater staff productivity, employee morale, patient satisfaction, and patient health outcomes

1. 1-3 years of college or technical education is required. Bachelor’s degree in a relevant field is preferred.

1. Must enjoy working with people and problem solving to ensure high degree of satisfaction with delivery of services.

1. Excellent customer service and communications skills, ability to work independently and a positive history of work attendance required.

1. 1-3 years of experience in case management, patient navigation, or care coordination at a public, private, or non-profit health or human service organization. Operational experience at an FQHC is preferred.

1. Candidate is required to work some late evenings and weekend hours.

1. Excellent written and verbal communication; English/Spanish fluency preferred.

1. Ability to communicate by speaking and hearing in person and on the telephone receiver/speaker.

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance