Account Manager

The Role

As an Account Manager, you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market.

This is a remote vacancy open to candidates residing in Azerbaijan.

Job responsibilities

• Expand and consolidate the company’s presence within the assigned territory (Azerbaijan);
• Manage and enhance relationships with existing partners (tour operators, travel agencies, TMCs, OTAs), with a focus on increasing their commercial performance;
• Collaborate closely with the Business Development and internal Sales teams to identify and capitalize on growth opportunities in the region;
• Coordinate system training and onboarding for both new and existing partners;
• Proactively represent and position the brand through regular product presentations, business meetings, and industry networking events;
• Address partner queries and incident issues; provide exceptional day-to-day support to ensure partner satisfaction;
• Oversee and ensure accuracy in transaction processing (payments control);
• Prepare and deliver regular market and competitive analysis;
• Maintain accurate and comprehensive records in CRM and internal systems;
• Maximize and develop API deals with potential and existing partners.
  

Requirements

• Minimum of 3 years of successful experience in account management or business development within B2B sectors of the travel industry;
• Excellent knowledge of the Azerbaijani travel market and B2B networks (tour operators, travel agencies, TMCs, OTAs);
• Fluent in Azerbaijani (native); English at least B2;
• Strong interpersonal and relationship-building skills: proactive, results-oriented, and comfortable with innovative tech and fast-paced change;
• Well-organized and capable of handling a large client portfolio and high volume of communications;
• Analytical and detail-oriented; experienced in using CRM and digital tools for reporting and task management;
• Experience with API-integrations.

Benefits

• Flexible schedules and opportunity to work remotely;
• Ambitious and supportive team who love what they do, appreciate each other, and grow together;
• Internal programs for adaptation and training, development of soft skills, and leadership abilities;
• Partial compensation for participating in external training and conferences;
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world;
• Corporate prices on hotels and travel services;
• MyTime Day Off - an extra non-working day without loss of compensation.