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Remote IT Support Supervisor Lead & Elevate SLA Excellence

F3 Design

F3 Design is seeking an IT Support Supervisor to lead the IT Services Support Team in a remote setting. This role includes supervising daily operations, managing escalations, and ensuring customer satisfaction by adhering to service level agreements. The ideal candidate will have over 7 years of IT experience, strong leadership skills, and relevant certifications. Working hours are Monday to Friday, 11:00 AM – 8:00 PM EST, with occasional after hours support required. #J-18808-Ljbffr

Vacancy posted 2 days ago
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