Remote IT Support Supervisor Lead & Elevate SLA Excellence
F3 Design
F3 Design is seeking an IT Support Supervisor to lead the IT Services Support Team in a remote setting. This role includes supervising daily operations, managing escalations, and ensuring customer satisfaction by adhering to service level agreements. The ideal candidate will have over 7 years of IT experience, strong leadership skills, and relevant certifications. Working hours are Monday to Friday, 11:00 AM – 8:00 PM EST, with occasional after hours support required. #J-18808-Ljbffr
- ...Technical Support Team Manager, Need Linux and... ...some Onsite and some Remote in Des Plaines, IL... ...team by training, lead by example, coach and... ...to ensure an excellent user experience.... ...experienced in maintaining SLA in public cloud... ...Illinois Recruiters, IT Jobs, Illinois Recruiting...Remote work
- ...Service Desk Supervisor UDT is a leading technology enabler... ...—whether it's on the go, in... ...customer-centric support delivery... ...drive operational excellence, improve service... ..., and elevate the customer experience... ...volume and SLA requirements. Manage remote, hybrid, and in...Remote workCurrently hiringWork at officeAll shiftsShift workNight shiftWeekend work
- ...Empower AI is seeking a Virtual Service Desk Lead in the United States to manage the operations of the Virtual... ...reviews, meeting Service Level Agreement (SLA) requirements, and coordinating IT systems support. The ideal candidate should have 8-12 years of experience...Remote work
- ...handling first-level support of incidents and... ..., coach, and lead the team members... .... • Provide remote support to resolve... ...to deliver SLA targets individually... ..., with an elevated level of confidence... ...in an enterprise IT environment.... ...ITSM system. • Excellent written and oral...Remote workPermanent employmentWork at office3 days per week
- ...A leading vacation ownership company is seeking a Marketing Support Coordinator for a remote role. Responsibilities include managing guest tour reservations and assisting marketing... ...flexible with working hours, making it an excellent opportunity for someone enthusiastic about...Remote workWork at officeFlexible hours
- Job Title: IT Service Desk Manager... ...days in office, 2 remote) Location:... ...leader who can elevate our Service Desk... ...role where you’ll lead a team, improve... ...issues and VIP support Drive ITIL‑aligned... ...processes and ensure SLA performance is... ...tools (Power BI, Excel) to provide...Remote jobFull timeTemporary workCasual workWork at officeMonday to Friday
$100k - $125k
...Technology Partners - Remote Reporting To:... ...each ShieldCo, it elevates them. The Portfolio... ...queue management, SLA adherence, time... ...Service Desk Manager by supporting them, removing... ...voice in the room. Excellent written and verbal... ...managers. You lead by listening first...Remote workFull timeLocal area- ...communication skills. As the Support Operations Lead, you'll be the first... ...First Trust Capital Partners, Elevate Ventures, and CareSource.... ...ticketing/support platforms ~ Excellent written communication skills... ...multiple priorities and meet SLA/Time Service expectations...Remote workWork at office
- ...Escalation Manager & IT Support Process Improvement Lead Seeking an... ...governance frameworks that elevate the entire support... ...clear tier definitions, SLA frameworks, and... ...corporate office users. ~ Excellent written and verbal... ...Familiarity with remote device management...Remote workContract workWork at office
- ...application process. IT Help Desk Manager Full... ...IT Help Desk Manager to support a long-term contract with... ...which could include remote installation or redeployment... ...by his or her supervisor. Education & Experience... ...Proficiency in Word, Excel, Outlook, database management...Remote workLong term contractFull timeWork at office
- ...for a Sales Systems Support Lead who thrives at the... ...sense of urgency and excels at translating... ..., Thurs.) & 2 days remote (Mon. & Fri.). This... ...Champion the User: Elevate the daily experience... ...Service Level Agreement (SLA), ensuring all... ...Finance, Marketing, or IT. Salesforce...Remote workWork at officeRelocation
- ...Service Desk Manager in support of our government... ...of enterprise IT service desk operations... ...as the primary lead for service desk personnel... ...is a full-time, remote position. CFT... ...satisfaction, and service excellence. Support... ...ability to lead teams in SLA-driven environments...Remote workFull time
$120k - $135k
...Service Desk Manager leads end-to-end service... ..., high-quality support for incidents and service... ...(e.g., FCR, CSAT, SLA compliance, backlog... ...: 5–8+ years in IT support/service management... ...reporting (e.g., Excel, Power BI, Tableau)... ...fundamentals, and remote support/management...Remote workHourly payContract workShift work- ...Technical Support Manager (Biopharma) Elevate the Future with Procelys by Lesaffre For over 170 years, Lesaffre has been a pioneering force in... ...passionate innovators who share our unwavering commitment to excellence. Driven by our core values of passion, respect,...Remote workLocal area
$102.5k - $136.5k
.... Our global employees support 65 percent of the Fortune... ..., respect, and excellence where we can be our best... ...Team Leadership: Lead and mentor a multi-shift... ...workflows, and consistent SLA excellence. Technical... ...employment. #LI-Remote #LI-MM1 This is the...Remote workLocal areaFlexible hoursShift work$80k - $90k
...IT Support Supervisor Department: Managed Services Employment Type: Full... ...Location: IronOrbit - Remote Compensation: $80,000 - $... ...escalating for Level I/II Leading Team by Example - model behaviors... ...Meeting customer SLA's Follow-up If Necessary...Remote workFull timeMonday to FridayShift work$80k - $90k
...IT Support Supervisor Department: Managed Services Employment Type: Full Time Location: IronOrbit - Remote Compensation: $80,000 - $90,000 / year Description... ...escalating for Level I/II Leading Team by Example – model... ...Management Meeting customer SLA’s Follow-up If Necessary...Remote workFull timeShift work- ...capabilities and directly supports strategic business... ...drives it with excellence and urgency. As an... ...on ticket status, SLA adherence, and... ...risks and elevate priorities to the... ...‑call (regional) Lead post‑incident reviews... ...Join our thriving remote‑first team . Geography...Remote jobFlexible hoursShift workRotating shift
$93.6k - $108.16k
...Location: IronOrbit - Remote Compensation: $93,6... ...Services customer support team, ensuring... ...Key Responsibilities Lead, mentor, and inspire... ...Expertise 3+ years in an IT support or service... ...teams effectively. Excellent written and verbal... ...metrics, SLA reporting, and continual...Remote workPermanent employmentFull timeShift workNight shift- ...MSP Service Desk Manager is responsible for leading the service desk team, overseeing day-to-day support operations, and ensuring consistent, high-quality... ..., metrics, and escalation paths to maintain SLA compliance and an excellent end-user experience. Key Responsibilities...Remote workNight shift
- ...IT Support Supervisor ThredUp is transforming resale with technology and... ...Service, some of the world's leading brands and retailers are... ...timelines. Operational Excellence & Technical Support Service... ...in the office and 1 day remote each week ~ Competitive...Remote workFull timeWork at officeFlexible hours1 day per week
$124.75k - $131.33k
...and sport. Pacsun is a leading lifestyle brand... ...desk, including those in remote facilities. Administering... ...cycle Maintain and support ServiceNow Monitor... ...delivers performance excellence. As a manager, serve... ...Required to travel in elevator or stairwells to...Remote workHourly payFull timeTemporary workWork at officeImmediate startAfternoon shift$75k - $158k
...Service Desk Manager to provide strategic leadership for their IT Service Desk. This on-site role in Livermore, CA, demands expertise... ...candidate should possess at least 7 years of experience in IT support, with strong leadership skills and a customer-focused mindset. The...- A leading technology firm in Boca Raton is seeking a Service Desk Manager... ...focuses on delivering high-quality support, managing service requests, and ensuring SLA compliance. Applicants should... ...The role emphasizes operational excellence and team leadership. Benefits include...
- ...Description The Technical Screening Support Program Manager is responsible for... ...aligned, rule based orchestration. Embed SLA tracking, escalation logic, exception handling... ...issues and recommend solutions. Excellent organizational skills with the ability to...Remote workContract workWork at office
- ...Support And Moderation Team Lead Social Discovery Group (SDG) is one of... ...like-minded people and IT professionals... ...digital nomads work remotely from Cyprus, Malta, the... ...Support and Moderation: SLA, queues, prioritization... ...Data: confident use of Excel/Sheets, basic...Remote workFull timeWork at officeWork from homeShift work
$97.86k - $149.51k
...Sargent & Lundy is a leading consulting... ...to join our growing IT organization to improve... ...hands-on technical support with leadership responsibilities... ...according to SLA targets. Conduct... .... Oversee remote technical support at... ...management skills. Excellent problem-solving,...Remote workHourly payWork at officeLocal areaFlexible hours3 days per week- To lead the delivery of Service Desk & support functions like incident & change management... ...activities into a remote model, and provide... ...timelines. Overall SLA management -... ...at least 2+ years of IT Operations and Management... ...desired experience. Excellent written and verbal...Remote workFlexible hours
- ...Freelanceshop is seeking a highly motivated Streaming Support Lead to manage remote customer support operations. This role serves as the primary contact for escalated inquiries, ensuring top-tier service for Hulu subscribers. The ideal candidate combines technical skills...Remote workFlexible hours
$90k - $110k
...welcomed and valued. As a leading global 3PL (3rd... ...to operational excellence. Position Overview The Manager of Support (Help Desk) is responsible... ...experience in IT support, and a... ...and resolved within SLA guidelines. Develop... ...ticketing systems and remote support tools. Strong...Remote workMonday to Friday
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