IT Manager - Network & Operations - Information Technology (0226)

Information Technology Manager

This is an onsite working manager position, responsible for administering the enterprise environment and supervising the day-to-day activities of the Datacenter/Operations and Network Administrator staff. Under direction, performs administrative, supervisory, and complex technical work in administration of the operational aspects of Information Technology Department including system administration, database configuration, networking, voice/data communications and support; exercises supervision over operational personnel; performs related work as assigned.

This position will require the successful completion of a Criminal Justice Information Services (CJIS) fingerprint and background clearance within 90 days of employment, this must be maintained throughout employment.

Please note: The salary range for this position is $89,145 to $112,145 annually.

Typical Duties

• Recruits, manages, mentors, evaluates and writes performance reviews
• Ensure regular communication to CIO/Deputy CIO concerning projects, risks, concerns, problems, and needs
• Provide project updates ensuring on time/on budget delivery of enterprise projects/initiatives
• Ability to analyze and resolve server/application/database performance, capacity, replication, and other distributed data issues
• Hold weekly meetings with assigned staff to track progress and project milestones
• Work closely with Division Leads to negotiate contracts and forecast expenditures
• Evaluates and develops procedures to improve departmental operations; directs preparation of documentation
• Meet with internal/external customers regularly to better understand their operational needs
• Participates in budgeting, short and long-range planning, and development of department objectives
• Regular use of VMware, BigFix, PowerShell, Splunk, SolarWinds, WSUS, 0365, CyberArk, Netwrix, Nessus, and all other relevant Administration Tools
• Manage staff to update and track tasks and high priority projects within relevant project software
• Participates in the operational change control process, capacity plans and the Coconino County business continuance plans

Essential functions of this position include but are not limited to: walking; working with and around other staff and County employees; dealing with interruptions; repetitive motion (hand-wrist) for keyboarding; vision-acuity (near) for monitoring PC screen data; Color vision necessary for working with color coded cables; hearing and speech (ordinary conversation) for communicating with staff and customers; touch (finger dexterity) for keyboarding; Environmental hazards include electrical hazards associated with working with computers, servers and circuits, and potential for falls from ladders.

Minimum Qualifications

Bachelor's degree from an accredited college or university in computer information systems, management information systems or closely related field and four years of progressively responsible work experience in Systems Administration, Database Administration, and/or Networking, including Voice and Data Telecommunications; at least two of the four years of which were in a supervisory role; OR

Associate degree from an accredited college or university in computer information systems, management information systems or closely related field and five years of progressively responsible work experience in Systems Administration, Database Administration, and/or Networking, including Voice and Data Telecommunications; at least two of the four years of which were in a supervisory role; OR

Six years of progressively responsible work experience in Systems Administration, Database Administration, and/or Networking, including Voice and Data Telecommunications; at least two of the four years of which were in a supervisory role; OR

Any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position.

The ideal candidate will be an energetic, enthusiastic self-starter with an emphasis on the customer experience. This position will be working to support a 100+ server VMware environment providing critical services to Coconino County internal/external partners.

This position is exempt from overtime.

Note: Individuals in exempt classifications as part time employees may be classified as non-exempt per FLSA law regarding minimum weekly salary requirements.

Knowledge, Skills and Abilities

Considerable knowledge of:

• Active Directory, Group Policies, DHCP, DNS, LDAP
• Network infrastructure and design including cabling, LAN, WAN, security and wireless
• Strong understanding of cyber-security policies and procedures
• Advanced knowledge of VMware ESXi infrastructure and networking
• Strong working knowledge of NAS/SAN design and implementation including on-prem, cloud and hybrid solutions
• Advanced administration of Office 365/Exchange including PowerShell scripting, transport rules and Data Loss Prevention
• VOIP and Cisco Call Manager support, design, implementation and administration
• MDM platforms
• Administration of Datacenter hardware, Windows Operating Systems and application troubleshooting

Working knowledge of:

• Telecommunication switches and hardware
• Telecommunications software and applications
• Asset management
• Emergency operations center (EOC) support

Ability to:

• Effectively discuss, translate, and describe highly complex topics with both technical and non-technical audiences
• Coach team to continually improve efficiency and effectiveness; build confidence in the individual and the team
• Understand the IT budget and expenditures within the divisions
• Contribute toward effective, positive working relationships with internal and external colleagues.
• Demonstrate cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization.
• Understand the organization's goals and objectives.
• Work independently with minimal supervision
• Prioritize and execute tasks in a fast-paced environment.
• Work in a team-oriented, collaborative environment.

Coconino County is an Equal Opportunity Employer. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

Employee Benefits

Coconino County offers a comprehensive employee benefits package to regular employees working 30 or more hours per week that includes:

(Regular Part Time employees receive some benefits on a pro-rated basis. Temporary and Seasonal employees do not receive benefits. Elected officials are not eligible for vacation and sick leave.)

• Vacation/Annual Leave
• Sick Leave
• 10 Holidays Per Year
• Health Care Insurance
• Dental Plan
• Vision Plan
• Group Life Insurance
• Pre-Tax Deduction Plan
• Sick Leave Conversion Plan
• Personal Day Purchase Program
• Vacation Sell Back Program
• Tuition Reimbursement Program
• Wellness Program
• Long-Term Disability
• Arizona State Retirement System
• Employee Assistance Program
• On-going Training Opportunities
• Free bus transportation/ EcoPass bus pass

Elective Coverage

• Dependent Medical, Dental, and Vision
• Supplemental Life (for employees & dependents)
• Flexible Spending Account
• Health Savings Account
• Tax-deferred investment program
• Accidental and Disability Insurance
• Short Term Disability