Investor Reporting Manager

Who We Are ServiceMac is a new sub‑servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people‑first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What You’ll Do Monitors various reporting and remittance requirements, triggers, and regulations to ensure compliance. Maintains and enhances procedures and controls to mitigate operational risk. Identifies opportunities for process improvement and efficiencies. Manages day to day oversight of loan accounting for GNMA/FHLMC and FNMA. Ensures efficient operation and team workflow Trains less experienced team members on nuances of investor mortgage accounting /reporting and vendor oversight. Researches and resolves issues relating to reporting, remitting and reconciliation. Aggregates remittance reports, reconciles custodial accounts and remits calculated funds. Oversees vendor reporting and remitting on the company’s mortgage loan servicing portfolio to the investors, reconciles Custodial accounts with medium to high risk/exposure to the Company, including GNMA, FNMA or FHLMC. Reviews investor remittance for accuracy and timeliness to avoid penalties. Works closely with the Investor Reporting team and default group to ensure processes align with investor guidelines and loan mitigation activity is accurately reported. Ensures proper set‑up, sales, and release of loans to new customer on a timely basis. Establishes and maintains a close working relationship with Government‑Sponsored Enterprise (GSE)/Investor representatives to ensure all issues and concerns are resolved in a timely manner. Reviews and responds to all audit exam requests, internal, external, investor, regulatory and state. Reviews payment applications for compliance with investor and Company guidelines. Expedites accurate and timely reporting and remittances for all investors. Oversees audit requests for wire transfers to investors, ensuring adequate documentation, error free computations and accurate source and receiver information, including REG AB and USAP reporting and compliance. Oversees and performs analysis and reviews on new reporting formats and or proposed changes to reporting requirements. Assists in maintaining policies and procedures in accordance with company and Investor Guidelines. What You’ll Bring Bachelor’s degree or equivalent combination of education and experience May require advanced degree 5-8 years of experience and/or training in an Investor Reporting mortgage servicing environment Minimum of 5 years reporting and reconciliation experience Ability to read, analyze, and interpret technical procedures, or government regulations Proficiency in writing reports, business correspondence, and procedure manuals Ability to effectively present information and respond to questions from groups of managers, clients and borrowers Strong understanding of the MSP Investor Reporting workstation Capacity to work with mathematical concepts such as probability and statistical inference Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Strong knowledge of all investor and agency guidelines with regard to investor reporting and accounting, payment application and custodial accounts Great attention to detail and organizational skills Ability to work in a team environment Strong knowledge of FHA, VA, and USDA loan guidelines Strong knowledge of Ginnie Mae, Fannie Mae or Freddie Mac servicing guidelines and remittance reporting Excellent written and verbal communication skills Excellent interpersonal, relationship-building and teamwork skills Self‑motivated; self‑starter Ability to manage multiple tasks, respond quickly to emergent problems, and focus both on long‑range projects and immediate tasks Proficient in Microsoft Word, Excel and PowerPoint What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it’s the right thing to do, but because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. medical dental vision 401k PTO/paid sick leave employee stock purchase plan #J-18808-Ljbffr First American Payments Systems