Desktop Support Analyst

Desktop Support Analyst

Immediate need for a talented Desktop Support Analyst. This is a 12+months contract opportunity with long-term potential and is located in Irving TX (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-84559 Pay Range: $25 - $30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
• They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to provided SLA's.
• Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
• Ability to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
• Provide exceptional customer service in person, via phone and email as necessary.
• Resolve help desk issues including troubleshooting hardware and software issues.

Key Requirements and Technology Experience:

• Key Skills:3-5 years of experience troubleshooting desktop computing environments (hardware, Windows operating system, networking).
• 3-5 years of experience with Google Sheets.
• Efficient time management skills to prioritize and track multiple tasks.
• Experience working in At Your Service.
• Associates degree in the IT field or equivalent work experience required Technical certifications such as Comptia A+, Comptia Net+ desired.

Our client is a leading Telecom Industry, and we are currently interviewing to fill this and other similar contract positions.