Quality Assurance Coordinator

Quality Assurance Coordinator

Join our global team dedicated to innovation and initiative, where physical walls and different time zones don't limit, but encourage, collaboration. Where all contributions and new ideas are explored with an open mind and work is driven by our shared values: be courageous, be accountable, be honest, be inclusive and elevate others.

The Quality Assurance Coordinator will provide operational and administrative support to the Global Quality Assurance function, helping ensure the effective maintenance, tracking, and administration of Quality Management System activities. Key responsibilities will include supporting the tracking and follow-up of quality events such as deviations, CAPAs, and complaints; assisting with the migration of existing quality records into the Qualio electronic Quality Management System (eQMS); supporting the administration and maintenance of quality records and trackers; and triaging requests received through the QA inbox, including training requests, Qualio enquiries, and other routine Quality Assurance support needs.

The role will work closely with members of the Global Quality Assurance team to ensure requests and quality activities are appropriately documented, routed, followed up, and completed in accordance with established procedures and timelines. The ideal candidate will have previous experience in Quality Assurance, Quality Systems, or a related role within the pharmaceutical, biotechnology, medical device, CRO, or other regulated life sciences environment. Familiarity with electronic Quality Management Systems, document control, training administration, deviations, CAPAs, and other quality processes is preferred. Strong organizational skills, attention to detail, follow-up capabilities, and proficiency in English are essential.

Essential Job Functions

• Maintain and update QA trackers and support follow-up of quality events, including deviations, CAPAs, complaints, and associated actions and due dates.
• Follow up with relevant stakeholders on outstanding actions, documentation, approvals, and quality-related requests.
• Support migration of manual and legacy quality records into the Qualio eQMS, ensuring records are complete, accurate, and appropriately organized.
• Support ongoing administration and maintenance of records within Qualio.
• Triage requests received through the QA inbox and route requests to the appropriate QA team member when escalation or quality judgment is required.
• Support routine training administration, including processing training requests, maintaining training-related records, and following up on outstanding activities.
• Respond to or appropriately route routine Qualio user enquiries and administrative requests.
• Support document and record management activities, including filing, naming, organization, and maintenance of controlled quality records.
• Assist with preparation of quality metrics, status reports, and routine QA follow-up activities, as required.

Support other administrative and operational Quality Assurance activities assigned by the Global Quality Assurance team