SaaS Technical Support Specialist, Cloud File Sharing
New York Technology Partners
New York Technology Partners is seeking an experienced technical support specialist in Chicago to help customers via email, chat, and phone. You will troubleshoot access, login, and file-sharing issues while guiding users through secure workflows and ensuring a smooth customer experience. You will document steps, share knowledge base resources, and escalate complex problems to Tier 2 as needed. Strong written and verbal communication is essential, with experience supporting Windows and macOS and #J-18808-Ljbffr New York Technology Partners
Vacancy posted 2 days ago
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