Seller Success Manager

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce Fanatics Collectibles and Fanatics Betting & Gaming allowing sports fans to Buy Collect and Bet. Through the Fanatics platform sports fans can buy licensed fan gear jerseys lifestyle and streetwear products headwear and hardgoods; collect physical and digital trading cards sports memorabilia and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties including major national and international professional sports leagues players associations teams colleges college conferences and retail partners 2500 athletes and celebrities and 200 exclusive athletes; and over 2000 retail locations including its Lids retail stores. Our more than 22000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Company

Fanatics Live is a community-driven platform bringing together content community and commerce through interactive shopping experiences. We connect fans and collectors with sellers and creators through engaging live experiences helping communities discover products share their passions and participate in collecting in new ways.

Role Summary

Were looking for a Seller Success Manager to help our sellers grow and succeed on Fanatics Live. You will serve as a strategic partner to a portfolio of sellers helping them optimize performance navigate the platform and identify opportunities to grow their businesses and deliver exceptional experiences to collectors.

Youll develop deep expertise in our seller ecosystem and use performance data seller insights and strong relationships to identify opportunities and solve complex challenges. Youll work independently while partnering closely with teams across Product Operations Marketing Trust & Safety and other functions to improve seller outcomes and the overall health of the Fanatics Live marketplace.

What Youll Do

Drive Seller Success

- Own relationships with a portfolio of Fanatics Live sellers and serve as a trusted partner for their success on the platform.
- Develop a deep understanding of seller businesses goals audiences and performance.
- Provide actionable recommendations to improve seller growth engagement operational performance and customer experience.
- Identify opportunities and risks within your seller portfolio and proactively develop plans to address them.
- Support sellers through launches major events new programs and other high-impact moments.

Use Data to Drive Performance

- Analyze seller performance and marketplace data to identify trends opportunities and areas for improvement.
- Establish goals and success measures with sellers and regularly assess progress.
- Translate data into clear recommendations that sellers can use to improve their businesses.
- Identify patterns across your portfolio and share insights that can improve broader seller programs and platform experiences.

Solve Complex Seller Challenges

- Independently navigate increasingly complex seller issues involving multiple teams or business considerations.
- Partner with Operations Product Trust & Safety and other teams to resolve seller challenges and improve the seller experience.
- Exercise sound judgment when balancing seller needs customer experience platform policies and business priorities.
- Identify recurring issues and recommend process or program improvements that address root causes.

Partner Across Fanatics Live

- Represent the seller perspective in cross-functional discussions and provide feedback that helps shape products programs and operational processes.
- Partner with Product and Operations teams to support launches and improve seller-facing capabilities.
- Collaborate with Marketing and other partners on opportunities that increase seller and collector engagement.
- Lead or contribute to cross-functional projects that improve seller performance and marketplace health.

Strengthen the Seller Success Function

- Develop and share best practices playbooks and resources that improve how we support sellers.
- Provide guidance and support to peers and more junior team members.
- Identify opportunities to make Seller Success programs and processes more scalable and effective.
- Bring seller and marketplace insights back to the broader organization to inform decision-making.

What Were Looking For

- 5 years of experience in account management customer success partner management marketplace operations e-commerce or a related field.
- Demonstrated experience independently managing complex customer seller or partner relationships.
- Strong analytical skills and comfort using data to identify trends diagnose problems and make recommendations.
- Experience managing multiple priorities and solving ambiguous problems with minimal oversight.
- Strong business judgment and ability to balance partner needs with broader company objectives.
- Excellent communication and relationship-management skills.
- Demonstrated ability to influence cross-functional partners without direct authority.
- Experience leading projects or initiatives across multiple stakeholders.
- Customer- and partner-focused mindset with a strong bias toward action.

Preferred Qualifications

- Experience working with sellers creators merchants or other marketplace participants.
- Experience in marketplaces e-commerce livestreaming social commerce or creator platforms.
- Familiarity with marketplace metrics and seller performance drivers.
- Experience working in a rapidly growing or evolving technology business.
- Passion for sports trading cards collectibles and the communities surrounding them.

How We Think About This Role

A Seller Success Manager at Fanatics Live is more than a relationship manager. You are expected to independently own meaningful seller relationships use data and business judgment to improve performance and solve increasingly complex problems that often span multiple teams.

Success in this role means becoming a trusted partner to sellers while also representing the needs of the broader Fanatics Live marketplace. Youll use your expertise and influence to improve individual seller outcomes strengthen our seller programs and help create exceptional experiences for collectors.

Ensure your Fanatics job offer is legitimate and dont fall victim to fraud. Fanatics never seeks payment from job free to ask your recruiter for a phone call or other type of communication for interview and ensure your communication is coming from a Fanatics email address (including @). For added security where possible apply through our company website at salary range represents base pay only and does not include short-term or long-term incentive compensation. This salary range is specific to Los Angeles and may not be applicable to other locations. When determining base pay as part of a final compensation package we consider several factors such as location experience qualifications and training. For information about our benefits please visit Angeles Salary Range

$98900 - $115700 USD

The salary range represents base pay only and does not include short-term or long-term incentive compensation. This salary range is specific to New York City and may not be applicable to other locations. When determining base pay as part of a final compensation package we consider several factors such as location experience qualifications and training. For information about our benefits please visit Salary Range

$107500 - $133750 USD

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Required Experience:

Manager