Restaurant Manager - Service Manager

Gecko Hospitality

Job Description

Restaurant Service Manager - Springfield, MA

Are you an experienced hospitality professional seeking a leadership role that values excellence and community? Join a team dedicated to exceptional guest experiences and operational success. We are currently seeking a Service Manager for our Springfield, MA location who embodies our commitment to quality service and team development.

Job Description

As a Service Manager, you will lead front-of-house operations with a focus on guest satisfaction and team performance. Your primary responsibilities will include:

Guest Engagement: Utilizing exceptional communication skills to ensure 100% table visitation and resolving guest concerns immediately.
Operational Excellence: Managing daily FOH operations to maintain a guest-centric environment that balances high standards with a positive workplace culture.
Team Leadership: collaborating with the Kitchen Manager to ensure seamless FOH/BOH coordination and mentoring staff for future internal promotion opportunities.
Strategic Growth: Working directly under the Managing Partner to refine management skills and drive business results.

Qualifications

Minimum 1 year of experience as a Service Manager in a high-volume restaurant setting.
Demonstrated ability to develop, mentor, and lead diverse teams.
Unwavering commitment to integrity and guest satisfaction.
Strong operational knowledge of restaurant systems and service standards.

Benefits

We offer a comprehensive benefits package designed to support your career and personal well-being:

Competitive Compensation & Stock Incentive Program
Comprehensive Health Coverage: Medical, Dental, and Vision Insurance
Financial Security: 401(K), Life Insurance, Short and Long Term Disability
Work-Life Balance: Paid Vacation
Career Advancement: A structured pathway for professional growth and internal promotion.

Apply today to advance your career with a company that invests in its people and community.

Apply

Vacancy posted 19 days ago

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