Network Support Technician

Network Support TechnicianIn alignment with the established policies and procedures of the East Lansing Public School District, the Network Support Technician works in conjunction with other IT department staff to ensure that the daily technology needs of the District do not go unresolved. This position serves as a primary point of contact for school staff and students, assisting with keeping educational technology and networking equipment working in an efficient manner. The duties listed below are not intended to be all-inclusive; rather, they are representative of some of the primary responsibilities associated with this position.Responds to technology issues in a timely manner and provides technical assistance to non-technical users. Installs, maintains, and upgrades PC workstation hardware, software, and peripheral devices; ensures devices are connected to the District network. Performs diagnostic troubleshooting as needed. Installs, maintains and updates Chromebook, laptop, desktop, and tablet devices hardware, software and its peripheral devices; ensures devices are connected to the District network. Performs diagnostic troubleshooting as needed. Performs diagnostic troubleshooting on multimedia equipment, such as projectors, document cameras, audio equipment, docking stations and teacher station components. Assists with workstation image development and software installation. Assists with updates and configuration of network printers and print management software, including serving as a liaison between the user and vendor's field technician to coordinate printer repairs. Installs, maintains and updates telephones; ensures connectivity with District network. Assists with patch management and virus protection implementation and administration. Assists with network infrastructure maintenance and diagnostics of cabling, jacks, patch panels and racks. Demonstrates the ability to configure and support network electronics, including switches. Assists with backup jobs and rotations for network servers and data. Assists with server and SAN support. Demonstrates the ability to configure and support wireless systems. Maintains accurate inventory of devices, hardware, software, wireless and multimedia equipment. Performs, coordinates, and assists with projects, programs, activities, and events as assigned; assists other technical personnel with projects and tasks as needed. Performs other related duties as directed by supervisor.Education, Knowledge, and Skills RequiredAssociate degree in network management or a related field preferred. Experience with and an understanding of Microsoft AD, DNS, DHCP. Knowledge of Windows Server, Linux Server, and Hyper-V. Knowledge of Microsoft Intune and Entra. Knowledge of Google Admin Console. Knowledge of backup systems such as Synology Active Backup for Business or Veeam. Familiarity with Student Information Systems; PowerSchool SIS preferred. Strong interpersonal, problem-solving, and boundary-setting skills with the ability to communicate effectively both orally and in writing with individuals and groups at all levels of the organization, and the ability to listen and draw out necessary information from customers. A high level of complex problem-solving skills is required due to the technical complexity of the problems in supporting multiple platforms. A lack of precedent occasionally necessitates development of creative solutions to problems. Demonstrates a commitment to continuous learning. Excellent customer service skills with regard to timeliness of response, meeting established quality standards, communication, and follow-up. Demonstrated ability to work with confidential data. The ability to frequently lift items up to 40 pounds is required. The ability to frequently push items up to 220 pounds on a wheeled cart is required.About Us - Why Join ELPSEast Lansing Public Schools is a high-achieving, diverse district committed to excellence, equity, and belonging. Located in a vibrant university community and neighboring Michigan State University, ELPS benefits from multiple partnerships that enrich learning opportunities for students and staff. We offer rigorous academic programs, a strong commitment to the arts and athletics, and a focus on preparing students for college, careers, and civic life. Our dedicated staff foster inclusive, supportive learning environments where every student is valued and empowered to succeed. With engaged families and a collaborative culture, ELPS is proud to inspire lifelong learners and responsible global citizens. Commitment to creating a positive learning experience for all students. Diverse education community. Competitive compensation and benefits. Collaborative and supportive environment. Robust professional development opportunities.