Restoration Project Manager

Benefits 401(k) 401(k) matching Competitive salary Profit sharing Opportunity for advancement Senior Restoration Project Manager SERVPRO of Bear/New Castle & SERVPRO of Upper Darby Help people recover after fire, water, mold, and storm damage while building a rewarding career with one of the area's leading restoration companies. SERVPRO is seeking a driven, organized, and customer-focused Senior Restoration Project Manager to oversee mitigation projects from initial loss through completion. This position combines project management, leadership, customer service, emergency response, documentation, and team development. If you enjoy leading people, solving problems, helping customers through difficult situations, and taking ownership of results, we'd like to talk with you. This is not a desk job. Successful candidates will spend time in the field managing projects, meeting with customers, supporting crews, and ensuring projects are completed safely, efficiently, and profitably. What You'll Do Manage water, fire, mold, biohazard, and specialty cleaning projects from start to finish. Respond to emergency losses and assess property damages. Develop and oversee drying and mitigation plans. Coordinate crews, equipment, subcontractors, and resources. Maintain complete and accurate job documentation, photos, moisture readings, and notes. Communicate effectively with customers, adjusters, referral partners, and team members. Review project scopes and estimates. Ensure projects are completed safely, efficiently, and according to company standards. Identify reconstruction opportunities and assist in converting mitigation projects into reconstruction work. Train, mentor, and develop crew members. Lead by example and hold team members accountable to company expectations. What Success Looks Like Take ownership of their projects. Communicate proactively and professionally. Keep customers informed throughout the process. Maintain complete and billing‑ready documentation. Lead crews effectively and create accountability. Solve problems quickly and make sound decisions. Deliver exceptional customer service. Produce profitable work while maintaining quality standards. Help create reconstruction opportunities from mitigation projects. Consistently follow through on commitments. Qualifications Restoration, construction, mitigation, emergency services, or related industry experience preferred. Leadership, supervisory, or project management experience preferred. IICRC certifications are a plus but not required. Strong communication, organizational, and problem‑solving skills. Comfortable working in a fast‑paced environment with changing priorities. Basic computer proficiency required. Ability to learn restoration software, documentation platforms, and estimating systems. Valid driver's license with acceptable driving record. Who Should Apply Restoration Project Managers Crew Chiefs ready to advance into leadership Mitigation Managers Construction Supervisors Insurance Restoration Professionals Military Veterans Strong leaders who enjoy helping people, solving problems, and driving results We are open to ambitious candidates with restoration experience who may not have previously held a Project Manager title. Crew Chiefs, Lead Technicians, and field leaders with strong leadership skills and a desire to grow are encouraged to apply. Who Should Not Apply Individuals looking for a desk-only position. People who struggle with organization, communication, or follow-through. Those unwilling to lead crews and hold others accountable. Candidates uncomfortable making decisions and owning results. Individuals seeking a role with limited responsibility or minimal customer interaction. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever. #J-18808-Ljbffr