Customer Service Supervisor

Customer Service Supervisor

CL&D, a division of ProMach, has an exciting opportunity for a Customer Service Supervisor based in Oconomowoc, WI. This is a hybrid role, three days in the office and two days at home.

As a Customer Service Supervisor, you lead a team responsible for managing customer accounts, handling service inquiries, and ensuring a high level of customer satisfaction. You'll partner closely with Sales, Account Services, and Operations to support customer needs, resolve issues, and drive continuous improvement across our service processes.

Are you motivated by leading a team, building relationships, and improving the customer experience?

In this role, you will:

• Lead, coach, and support a team focused on customer service and account management, driving strong performance and accountability
• Provide training, feedback, and ongoing development to help your team succeed
• Serve as a key support resource for customer accounts, ensuring timely issue resolution and exceptional service
• Oversee order processing from start to shipment, ensuring accuracy and alignment with customer expectations
• Partner with Sales and Operations to support product launches, design changes, and evolving customer needs
• Monitor customer service performance metrics and identify opportunities to improve response times, quality, and satisfaction
• Address escalated customer concerns related to pricing, quality, technical details, and workflow processes
• Drive process improvements and help standardize workflows to improve efficiency and team effectiveness

What's in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits you are eligible on your first day of employment!

If this sounds like you, we want to connect!

• An Associate's or Bachelor's degree preferred
• 35 years of experience in customer service and leadership roles
• Experience in a customer-facing role, ideally within manufacturing, printing, or a related industry
• Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment
• Excellent communication and interpersonal skills to build relationships internally and with customers
• Proficiency with Microsoft Office and familiarity with ERP and CRM systems
• The ability to analyze order data and communicate both financial and operational impacts
• Strong attention to detail, organization, and time management skills