Sr Business Program Manager Washington, DC

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Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.

Were powering a cleaner brighter future.

Exelon is leading the energy transformation and were calling all problem solvers innovators community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger healthier and more resilient.

Were powered by purpose-driven people like you who believe in being inclusive and creative and value safety innovation integrity and community service. We are a Fortune 200 company 20000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE) Baltimore Gas and Electric (BGE) Commonwealth Edison (ComEd) Delmarva Power & Light (DPL) PECO Energy Company (PECO) and Potomac Electric Power Company (Pepco).

Were committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers growth opportunities community impact and support to thrive.

In our relentless pursuit of excellence we elevate diverse voices fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work we provide competitive compensation incentives excellent benefits and the opportunity to build a rewarding career.

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Primary Purpose

PRIMARY PURPOSE OF POSITION
Develop manage and evaluate key projects/programs/initiatives from planning to post implementation phases as required. Develop business plans project charters and performance metrics in support of business objectives. Ensure organizational alignment with management models and principles and drive the integration of best practices. Perform various assignments including requests for financial and operational reports data analysis and modeling business planning and/or performance measurement. Coordinate quality assurance and/or change management activities with internal and external personnel. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.

Primary Duties

PRIMARY DUTIES AND ACCOUNTABILITIES
Lead development implementation and evaluation of projects programs and/or business initiatives. Provide requirements analysis performance measurement and quality assurance. Manage scope schedule and budget for organizational projects and programs. (20%)
Coordinate and report on process/project/initiative assignments. Develop performance indicators and tracking mechanisms to monitor and report results. Prepare review and analyze reports controls and other financial & operational information for specific projects and initiatives. (20%)
Coordinate work plans to implement corrective actions that are identified as a result of performance assessment. (10%)
Support the establishment of business plans and objectives across multiple areas / departments. Coordinate with stakeholders on the development of business cases and prioritization of deliverables. (10%)
Lead change management activities for projects programs and initiatives. Develop and implement training of employees and external personnel for new processes and procedures. Develop and implement effective business readiness procedures. (10%)
Participate in process improvement task forces. Provide benchmarking analysis. Prepare status reports to leadership. (10%)
Understand business processes and provide guidance for end users. Provide day-to-day client support and conduct diagnostics as necessary to ensure optimal performance. Assist and advise other personnel with responses to internal and external inquiries. (20%)

Job Scope

JOB SCOPE

This is an individual contributor position that works independently with only general direction relying on knowledge skills and judgment acquired through education and relevant experience to plan and accomplish assigned tasks and goals. The position regularly mentors less experienced colleagues.
Direct Reports 0
Indirect MAST 0
Indirect Craft 0
Financial Scope:
Direct impact on budget is substantial. This position has a direct impact on the Companys performance regarding several key indicators operational costs System Average Interruption Frequency Index (SAIFI) Customer Average Interruption Duration Index (CAIDI) and Customer Satisfaction by managing scope budget and schedule to within approved parameters and providing structured and detailed reports to the appropriate Management team. Drives the development of key projects/programs/initiatives to ensure complete and successful implementation. Develops and tracks key milestones. Cost of failure would have a significant impact on Exelon reliability and financial goals.
This position is also key to maintaining the companys image and good standing with customers regulators and shareholders in regards to developing coordinating and implementing projects/programs/initiatives that have a direct link to either customer experience reliability or the bottom line results of the organization.
Contacts:
This position requires interfacing across Exelon Corporation with various levels of personnel in Customer Operations IT Regional Operations Distribution Operations Transmission Operations Corporate Security Communications Regulatory and Legal. The ability to build relationships across the organization is critical.
Will regularly serve as lead for cross-functional and cross company teams responsible for the integration of best practices through the organization. Supports the establishment of business plans and objectives for multiple areas / departments. Develops performance indicators and tracking mechanisms to monitor results.

Required Experience:

Senior IC