Tire Service Advisor

Service Advisor Opportunity Take Ten Tire and Service currently has an exciting opportunity for a Service Advisor. You must be energetic, team-oriented, and understand the importance of being the face of the company. Experience in automotive repair and maintenance, and/or tire sales and maintenance is a definite plus. This job is demanding and competitive, requiring someone with a positive attitude, a strong work ethic, and a genuine commitment to customer service. The position focuses on resolving customer and vehicle-related issues, meeting predetermined service sales objectives, and thoroughly and accurately performing designated administrative tasks. Essential Functions Promptly meet and greet every service customer in a friendly and courteous manner. Listen to customers' reasons for bringing their vehicle to the service department. Offer logical diagnostic services or repairs to satisfy the customers' concerns. Provide accurate estimates for all the services or repairs recommended. Maintain open communication with technicians and the shop foreman regarding job status updates. Handle minor customer complaints and/or misunderstandings with courtesy, tact, and in a manner that does not exacerbate the issues. Make policy adjustments within the guidelines and budgets established by management. Answer incoming telephone calls promptly and courteously, and make every effort to satisfy the caller's inquiry. Write and complete work orders, explain the work done to the customer, and collect payments. Strive to ensure that every customer is very satisfied with the level of service the shop offers. Provide superior customer service at all times. Make yourself available for and complete all required and additional training the Company offers. Perform other duties as required by management. Adhere to company policies and legal regulations at all times when conducting business. Requirements Customer Service background Automotive background Strong phone skills Able to stand for long periods Ability to work with a computer system Learn the Tiremaster program Preferred Bilingual Work Environment & Physical Demands Tire shop environment Regular standing, walking, bending, and lifting Ability to lift up to 50lbs Compensation & Benefits Competitive pay commensurate with experience Comprehensive benefits package, including: Medical, dental, and vision insurance Supplemental Insurance Paid time off and holidays 401 (k) with company matching up to 4%