Director General
Workstream
Descripción del puesto El Director General es responsable de la excelencia operativa general de un único bar deportivo de los Buffalo Wild Wings, incluyendo las ventas del edificio y todos los demás aspectos de pérdidas y beneficios, la contratación y formación tanto de los miembros de la dirección como del equipo por horas, la ejecución diaria de seguridad/sanidad, la preparación de alimentos de calidad y el servicio al cliente. Responsable de la limpieza, reparación y mantenimiento del equipo del edificio. El Director General es responsable de comunicar y administrar todas las políticas y procedimientos de la empresa. Responsabilidades Modela las habilidades y comportamientos de la hostelería realizando visitas al 100% a las mesas de los clientes del restaurante. Supervisar las operaciones de los restaurantes para alcanzar los objetivos de ventas y beneficios (incluyendo mano de obra por horas y costes de las ventas) Investiga e identifica técnicas de marketing para atraer nuevos visitantes. Revisa y analiza el P L mensual y comunica los resultados a los responsables. Desarrollar planes que impacten en áreas de oportunidad. Asegura el cumplimiento de PCI en todos los documentos de transacciones con tarjeta de crédito. Responsable de garantizar que todas las tareas financieras (facturas, informes) y administrativas relacionadas con personal/nóminas se realicen de manera precisa, puntual y conforme a las políticas y procedimientos de la empresa. Asegura un entorno seguro de trabajo y de visitas para reducir el riesgo de lesiones y accidentes. Responsable de la correcta presentación y documentación de todas las lesiones y/o incidentes relacionados con invitados y miembros del equipo. Responsable del horario semanal del equipo de gestión y de las solicitudes de días libres. Dirige reuniones semanales de gerentes, planifica y construye reuniones de turnos. Comunicar y llevar a cabo eficazmente la implementación de nuevos programas, políticas y procedimientos de la empresa. Gestionar eficazmente todas las quejas de los huéspedes de manera oportuna y profesional. Construye relaciones positivas y profesionales con los miembros de la comunidad. Responsable de todas las necesidades de personal para garantizar que se mantengan los niveles adecuados de personal; Revisa solicitudes, entrevista a candidatos, incorpora a los nuevos empleados, orientación, formación y despidos. Cumplir con las leyes federales, estatales y locales, además de la política de la empresa (regular el cumplimiento de las leyes de autorización de trabajo/servicio de alcohol/salarios y horas, y, cuando corresponda, exigir descansos), hacer que los miembros del equipo y los responsables rindan cuentas a estos estándares. Proporcionar feedback sobre el rendimiento, objetivos de desarrollo y reconocimiento a todos los responsables y miembros del equipo por horas de forma continua y puntual. Comunicar eficazmente todos los problemas de relación laboral a Recursos Humanos. Cumplir con los estándares SERV Safe Alcohol, Food y HACCP. Delegar y dar seguimiento de tareas de forma responsable, manteniendo la responsabilidad global de los miembros del restaurante y del equipo. Descarga los camiones/palés de los proveedores asegura que el inventario se reciba y rote correctamente Otras tareas asignadas. Habilidades/Cualificaciones Debe tener al menos 21 años. Se requieren un mínimo de cuatro años de experiencia en gestión de restaurantes. Se prefiere título universitario. Fuertes habilidades de comunicación escrita y verbal. Enérgico y flexible. Capacidad para motivar a los empleados a trabajar en equipo y garantizar que la comida y el servicio cumplan con los estándares adecuados. Capacidad para determinar la aplicabilidad de la experiencia y las cualificaciones de los solicitantes. Mantiene una actitud calmada y diplomática al enfrentarse a situaciones difíciles. Bien organizado y detallista. Sigue las indicaciones con atención concentrada. Buenas habilidades informáticas Debe poseer certificaciones adecuadas de manipulador de alimentos y dispensación de alcohol. Realiza otras funciones y responsabilidades según se requiera o solicite. Responsabilidades de supervisión Supervisa directamente a todos los responsables asalariados y a los miembros del equipo por horas y su desarrollo. #J-18808-Ljbffr Workstream
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