Clinical Supervisor

Clinical Supervisor

Family First Health is seeking a Clinical Supervisor for a Full-Time position in our George Street York location.

Family First Health is a federally qualified health center (FQHC) that is accessible and community minded. We take a beyond healthy approach that goes outside the confines of the doctor's office. As an inclusive health care model, we put everyone first. We want happy, healthy patients who can live better lives in better health. We strive to build a healthy community by being accessible in the communities we serve. Family First Health is proud to offer care to our patients in York, Adams, Lancaster, and Lebanon counties, providing compassionate and comprehensive health services to people seeking accessible and affordable quality care.

At Family First Health, we improve lives in big ways and small ways. From high quality health services and innovative partnerships to daily acts of compassion. Family First Health Center makes a difference in the health and quality of life of the people and communities we serve by:

• providing quality, compassionate primary medical and dental care and social services to those who need it most;
• coordinating care and working with other providers to provide the full range of services our patients need;
• promoting and supporting healthy lifestyles;
• collaborating with others to improve access and break down the barriers of affordability, language and culture; and
• advocating for our patients and the medically underserved.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ability to perform all essential duties outlined in the Patient Care Team Member Level I and Level II position descriptions and participates in subordinates work as needed or as requested by Practice Manager.
• Oversees patient flow and provider pace with oversight of Patient Care Teams.
• Ensures daily completion of documented chart prep and huddles for all provider teams.
• Oversees provider schedules daily to ensure appropriate use of appointment slots.
• Responsible for the direct supervision of the clinical staff including: recruitment; on-boarding; timely performance management and goal setting; time and attendance approval in payroll system; monitoring job satisfaction and engagement; and following all organizational expectations throughout the employee life cycle.
• Ensures and coordinates appropriate skills training opportunities for staff.
• Provides leadership to staff and facilitates the workflow of the Patient Care Team Member to ensure efficient and effective execution of daily tasks including completion of clinical standing orders.
• Provides supervision and task assignments in the clinical in box for Athena, this includes complete understanding of how clinical in box is managed along with completing tasks assigned to Patient Care Team Member Supervisor
• Collaborates with entire site team and makes adjustments to meet productivity goals and provides excellent patient care in collaboration with practice manager.
• Staffing/Staff Development
• Provides guidance and support for Patient Care Team Member to progress to next clinical level.
• Staff scheduling, monitoring OT, payroll, provider support
• Supervises huddles with Provider/ Patient Care Team Member teams
• Quality Management/Care Center
• Care Center/triage
• Referrals
• Vaccine oversight: inventory, reconciliation, PA-SIIS, VFC handbook, handling, storage, cold chain, committee
• Lab oversight: HIV, FOBT, crash cart, sterilizer, open/close procedure
• Meaningful use measures
• Clinical supplies/medications, equipment maintenance and oversight
• Reportable diseases (PA-NEDSS)
• Participates and monitors all activities related to Quality Measures and Goal Setting/Action Plans as designated annually by Quality Improvement Department.
• Orients, trains and assesses the level of nursing staff skills and competencies to ensure appropriate professional development for all nursing staff.
• Researches and documents patient complaints and incidents within 5 days of occurrence and seeks advice from PM on resolution as needed.
• Prepares employee commendations, disciplinary actions and performance evaluations and reviews with practice manager prior to review with employee.
• Accurately prepares and completes clinical and administrative reports as required.
• Ensures OSHA compliance and PPE utilization.
• Attends and actively participates in key organizational meetings.
• Covers for other supervisor in their absence.
• Assists with Clinical Supervision for urgent needs at other FFH locations.
• Performs all other duties as assigned.

KNOWLEDGE/SKILLS/ABILITIES

• Active Pennsylvania license for Licensed Practical Nurse or Registered Nurse, or successful completion of a Medical Assistant diploma program.
• Current CPR and Narcan certification.
• Knowledge of computer software applications (Microsoft Office Applications, others)
• Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functions
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures necessary to perform essential job functions
• Excellent customer service skills
• Skill in operating office equipment
• Ability to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments
• Ability to set positive examples for team members through exceptional work performance including adherence to company policies and processes.
• Ability to work independently and within a multidisciplinary team
• Ability to work in, and respond appropriately to a demanding environment including crisis situations
• Ability to appropriately handle sensitive and confidential information
• Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.
• Ability to work efficiently and accurately with strong attention to detail
• Ability to sort and file materials correctly by alphabetic or numeric systems
• Ability to establish and maintain effective working relationships with patients, employees, volunteers, and the public
• Ability to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasks
• Ability to adhere to all Family First Health's policies, processes, and procedures, especially, Code of Conduct, Workplace Conduct, and the Remote/Telework Policy if indicated eligible to work remotely or telework.
• Ability to articulate and advocate Family First Health's mission and values
• Ability to maintain required clearances and licensure.

Employee Benefits

• 3 Weeks of accrued Paid Vacation per year
• 9 Days of accrued Paid Sick per year
• 4 Personal Days per year
• Paid Time Off on Holidays
• Health, Dental, & Vision Insurance Plans
• Short/Long Term Disability and Life Insurance
• 403(b) Retirement Plan
• Tuition Reimbursement Opportunities
• Attention to work-life balance