Account Manager

Account ManagerSalary Range $55,000.00 - $70,000.00 Salary Level Entry Position Type Full Time Education Level High School Category SalesPosition SummaryThe Account Manager builds and manages long-term relationships with Radiant network stations and clients, with a focus on service, execution, and value creation. This role partners closely with operations to ensure product and service expectations are consistently met and drives continuous improvement while articulating customer value across multiple offices and geographies.This role operates with a high degree of independence and regularly exercises discretion in daily decision-making.Key ResponsibilitiesStrategy & GrowthBuild relationships across multiple levels and departments to penetrate Radiant network stations and accountsConduct regular business reviews using internal data and market intelligence to identify growth opportunities and retain/grow business throughout strategic solutionsCollaborate with and influence station and account team members across geographies and divisions to execute account strategyApply strategic negotiation and sales tactics for complex, management-level pricing and solution discussionsShare customer-specific data, requirements, and expectations with internal teams to build viable solutionsMonitor financial, volume, and service performance reports, adjusting pricing and processes to drive efficiencyInterpret internal/external data and market intelligence to deliver business insights that improve outcomesStay current on changes within stations, customers, and the industry to identify new opportunitiesCustomer ServiceServe as the primary point of contact for stations and customers within an assigned portfolioManage conflict and navigate difficult conversations with tact and diplomacyAdvocate internally for customer-specific needs, ensuring proper alignment and resource prioritizationPartner with the capacity/product/supply team on strategic solutions for complex issuesEngage internal leadership to ensure alignment and participation in account strategyPartner with operations and supply teams to ensure execution through SOPs, best practices, and agreed-upon KPIsProvide customers with holistic transition plans, including timelines and automation opportunitiesBuild trusting relationships through consistent execution and timely issue resolutionPricingManage pricing strategy based on a clear understanding of each customer's buying habitsUse internal tools and resources to determine station and customer pricing strategyPerform other duties and assignments as requiredQualifications & SkillsEducation and Industry KnowledgeHigh school diploma required; Bachelor's or Associate degree in Business, Logistics, or International Trade preferredMinimum 1 year of account management experienceFull Truckload (FTL) and Less-Than-Truckload (LTL) experienceDomestic transportation experienceFTL quoting experience a plusStrong knowledge of North American geographyTransportation/logistics industry experience an assetTechnical SkillsProficient in Microsoft Office (Outlook, Excel, Word, PowerPoint) with intermediate Excel skills (formulas, graphs)Working knowledge of CRM systemsWorking knowledge of Transportation Management Software (e.g., Revenova, SAP, Salesforce) is an assetCore CompetenciesStrong customer service orientation and interpersonal communication skillsStrong problem-solving, decision-making, and negotiation skillsHighly organized, able to multi-task in a fast-paced environmentAnalytical, detail-oriented, and collaborativeAbility to read/interpret documents, spreadsheets, and correspondence; write routine reportsWork Schedule & EnvironmentFull-time, minimum 8 hours/day with flexibility as neededMinimum 3 days/week in Radiant office; remote otherwise (subject to change)Standard office environment; moderate noise levelPhysical demands: walking, sitting, hand/finger dexterity, reaching, talking/hearing; close, distance, and peripheral visionCompensation & BenefitsCompensationBase Salary Range: $55,000 – $70,000 annually (based on experience and market).Commission Plan: Uncapped commissions tied to new business gross margin and overall portfolio performance. On-target earnings of $58,000 – $80,000+ for top performers.Starting pay will vary based on education, experience, skills, and demonstrated track record.BenefitsMedical, Dental, and Vision insurance for employees and familiesHealth Savings Account (HSA) with company contributionsFlexible Spending Account (FSA)Company-paid basic life insuranceShort-Term and Long-Term Disability insurance401(k) retirement savings plan with 3.5% employer matchSick Pay: 80 hours front-loaded annuallyVacation: 80 hours per year, increasing with tenure8 paid holidays per yearEmployee Assistance Program (EAP)About Radiant Road & RailRadiant Road & Rail is a wholly owned subsidiary of Radiant Logistics, Inc. (NYSE American: RLGT), a publicly traded third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services.As part of Radiant, you'll join a learning environment in which passion, dedication, and a commitment to getting the job done are valued. That's what being on our team is all about. It's an environment in which you can thrive and gain valuable skills and experience, which also helps Radiant grow. If this sounds like the kind of company you are looking for, we would love to hear from you!Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.