Customer Service Representative

Customer Service Representative

Location: Greensboro, NC
Schedule: Monday-Friday | Training: 8:00 AM-5:00 PM (or 8:00 AM-4:30 PM)
Compensation: $22.00/hour
Employment Type: Temp-to-Hire

Position Overview

We are seeking a detail-oriented and customer-focused Customer Service & Order Management Representative to join our Spare Parts team. In this role, you'll serve as the primary point of contact for customers, managing the entire order lifecycle-from quotations and order entry to invoicing and issue resolution.

This position is ideal for someone who enjoys working in a fast-paced manufacturing or distribution environment, has strong organizational skills, and thrives on delivering exceptional customer service while collaborating with multiple internal teams.

Key Responsibilities

• Serve as the primary contact for Spare Parts customers, providing professional and timely customer support.
  
  
• Prepare and process customer quotations, sales orders, purchase orders, and invoices.
  
  
• Review inventory availability and communicate product lead times and order status.
  
  
• Maintain accurate customer account information within ERP and CRM systems.
  
  
• Research and resolve order discrepancies, shipping issues, pricing questions, and invoicing concerns.
  
  
• Coordinate with Purchasing, Warehouse, Production, Shipping, and other internal departments to ensure accurate and timely order fulfillment.
  
  
• Monitor open orders and proactively communicate updates to customers.
  
  
• Maintain detailed documentation and ensure data accuracy throughout the order management process.
  
  
• Build strong relationships with customers by providing responsive, solution-oriented service.
  
  

Minimum Qualifications

• High School Diploma or GED required.
  
  
• Minimum of two years of customer service experience.
  
  
• Previous order processing or order management experience.
  
  
• Administrative experience with strong attention to detail.
  
  
• Excellent verbal and written communication skills.
  
  
• Strong organizational and multitasking abilities.
  
  
• Ability to work independently while managing multiple priorities.
  
  

Category Code: JN003
#LI-LS1
Workplace Policy: #LI-Onsite
Seniority Level: Associate