Customer Service Associate

Customer Service Associate

Location: Greensboro, NC
Schedule: Monday-Friday | Training: 8:00 AM-5:00 PM (or 8:00 AM-4:30 PM)
Compensation: $20.00/hour
Employment Type: Temp-to-Hire

Position Overview

We are seeking a motivated and customer-focused Customer Service & Administrative Coordinator to support our Spare Parts Department. This position serves as a key point of contact for customers while providing administrative support to ensure efficient order processing and day-to-day departmental operations.

This is an excellent opportunity for someone looking to grow their career in a manufacturing or distribution environment. You'll receive hands-on training while learning our products, systems, and processes and will work closely with multiple departments to deliver an outstanding customer experience.

Key Responsibilities

• Provide exceptional customer service by responding to customer phone calls and emails in a professional and timely manner.
  
  
• Prepare and process customer quotations, sales orders, and invoices.
  
  
• Accurately enter customer orders into company systems.
  
  
• Maintain customer records and ensure data accuracy.
  
  
• Assist customers with order status updates and shipment tracking.
  
  
• Respond to inventory availability inquiries and communicate product information.
  
  
• Coordinate with internal departments, including Purchasing, Warehouse, Shipping, and Operations, to support timely order fulfillment.
  
  
• Research and help resolve customer questions or order-related issues.
  
  
• Provide general administrative support to the Spare Parts team.
  
  
• Maintain organized documentation and assist with departmental reporting as needed.
  
  

Minimum Qualifications

• High School Diploma or GED required.
  
  
• One to two years of customer service or administrative experience.
  
  
• Previous data entry experience with strong attention to detail.
  
  
• Basic proficiency in Microsoft Office (Word, Outlook, and Excel).
  
  
• Strong verbal and written communication skills.
  
  
• Excellent organizational and time management abilities.
  
  
• Ability to multitask in a fast-paced environment while maintaining accuracy.
  
  
  Category Code: JN003
  #LI-LS1
  Workplace Policy: #LI-Onsite
  Seniority Level: Associate