Customer Service Assistant

We are currently recruiting for a Customer Service Assistant job in Whitsett, NC. This is a fully on-site, temp to hire position. In this role you are supporting the spare parts team by entering customer orders into SAP, coordinating shipments, and ensuring timely and accurate communication with customers and internal departments. This role requires strong attention to detail! We are ideally looking for someone with at least 2 years of experience with order entry and manufacturing experience.
Responsibilities

• Process customer spare parts orders from receipt through shipment.
  
• Enter and maintain order information in ERP and order management systems.
  
• Provide order confirmations, pricing, availability, and shipping updates to customers.
  
• Respond to customer inquiries via phone and email regarding spare parts orders and deliveries.
  
• Coordinate with purchasing, warehouse, logistics, and technical teams to ensure timely fulfillment of orders.
  
• Review customer purchase orders for accuracy and completeness.
  
• Maintain customer records, order documentation, and filing systems.
  
• Perform administrative tasks to support the Spare Parts department.
  

Qualifications

• High school diploma or GED required; Associate degree preferred.
  
• At least 2 years of customer service, order processing, or administrative support experience.
  
• Experience working with SAP preferred, ERP systems experience required.
  
• Proficiency in Microsoft Office, including Outlook, Excel, and Word.
  
• Bilingual in Spanish preferred.
  
• Strong data entry and organizational skills with a high level of accuracy.
  
• Excellent written and verbal communication skills.
  
• Ability to manage multiple priorities in a fast-paced environment.
  
• Strong problem-solving skills and customer-focused mindset.
  

Pay Details: $19.00 to $20.00 per hour

Search managed by: Kristin Yates


Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.