Director of Parts & Service Sales

Joe Johnson Equipment (JJE) is the foremost distributor of public works equipment, supplying mobile infrastructure maintenance solutions to municipalities and contractors throughout Canada and the US. Director of Parts & Service Sales The Director of Parts and Service Sales will develop and implement short- and long-term parts and service strategies to increase sales through technical expertise and exceptional relationship and territory management. Reporting to the VP of Operations, this position supports Regional Directors in leading a team of Parts & Service Support Representatives (PSSRs) across our organization, establishing objectives and targets for the team, investigating, analyzing, and implementing new approaches to parts and service sales and new products. The role leads specific product lines, ensuring they reach market consistently and effectively, and sets pricing and approves quotes for equipment and Tier II product sales. Branch: Ideal candidate must reside within commuting distance to a JJE branch. 1 Vacancy – New Role Permanent/Full-Time Office Based with Travel Requirements Anticipated Salary Range: $115,000.00–$140,000.00 (based on education and experience) Annual Performance Review, with Bonus Opportunity Premium Health Insurance Benefits Paid Vacation and Paid Personal Days 10 Company Paid Holidays 401(k) Employer matching About You Results oriented and strategic thinker Solid analytical skills based on data Proven leadership skills Detail oriented Demonstrate strong product knowledge aptitude Track record for continuous improvement on workflow processes Ability to develop and lead employees with a wide range of experience levels Advanced verbal and written communication skills, with excellent customer service skills Ability to self-motivate, plan and execute work without supervision High level of discretion and judgment in the application of operational change principles Ability to establish and maintain working relationships within and outside of the organization (employees of all levels, external partners, suppliers, customers, stakeholders, etc.) Ability to use discretion in the workplace including maintaining confidentiality and respecting privacy Ability to take accountability for projects and initiatives Position Requirements / Qualifications Education / Certification: Post‑Secondary Degree in Sales, Marketing, Business Management or a related program OR equivalent experience Have or be able to obtain a valid passport for cross‑border travel Must have a valid driver’s license with a clean driving record Must be able to pass a pre‑employment background check Experience: Previous experience managing inside/outside sales teams or a related position Experience leading and training others, including employee engagement initiatives Sales experience with the JJE lines or similar product lines and/or Parts and Service Sales would be an asset Proficiency developing, implementing, and leading product lines over a large territory – including strategic and tactical approach Advanced experience using a CRM, MS Office Suite, with focus on Word, Excel and Outlook Position Responsibilities Understand key parts and service sales strategies in each market and partner with each PSSR to support execution of those strategies Act as a liaison between the PSSRs, Regional Directors and individual branches to ensure optimal communication and inter‑department efficiencies Lead Sewer Camera Product Line across all territories – working with the vendor and regional directors to establish and maintain competitive advantage Directly lead the Ontario Sewer Camera product specialist including territory management, goals and objectives Directly lead the PSSR Refuse in Ontario to further enhance Refuse product support sales Lead Inside Sales Specialist to support consistent pricing of PSSR Tier II and equipment pricing Develop strategic parts programs to achieve parts objectives Develop marketing and promotional programs in collaboration with Marketing team Develop and maintain strong customer relationships and manage any escalated issues to ensure overall customer satisfaction Ride along with PSSRs on their regular on‑site visits and provide support and feedback Maintain vendor relations and agreements for specific vendors Support development of new product offerings and assess potential Work with Sr. Manager Parts to identify optimal demo inventory levels for individual PSSRs and ensure demo inventory is tracked and maintained Advise on and support the development of marketing/prospecting plans and closing strategies for new business Create and monitor sales objectives in collaboration with the parts and service departments Provide reports and updates to leadership team on PSSR performance, opportunities, and challenges Forecast sales targets and create revenue targets based on strategic plans Identify hiring needs in the PSSR team and assist with recruitment/onboarding Mentor and support the PSSR team against objectives Identify PSSR training requirements and performance‑management needs and address in collaboration with the Regional Directors Attend industry events and act as an ambassador for product lines – remain up to date with industry trends and business landscape Complete additional projects and tasks as required to support overall company objectives Other Details Supervision of Others: Management Position 2 to 3 Direct Reports – Product Specialists and Inside Sales Specialists 10 to 16 Indirect Reports – PSSRs 10%–20% Travel across Canada and U.S. areas Our Core People Values Leadership Customer Excellence Integrity Inspiration Teamwork Innovation Ambition Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Federal Signal Corporation