Transit Specialist (Intermediate)

Significance Inc is seeking a Transit Specialist (Intermediate) to play an integral role in our growing team at HHS.  This is hybrid position that will require a Public Trust Clearance.

The Transit Specialist will directly support the Transportation Services account management team, with responsibilities crossing all lines of business, and as necessary requiring interaction with all functional support areas. 

Responsibilities:

• Provide regular two-way communication between the account support and account management elements, offering relevant insights into customer concerns and issues

• Proactively support Account Management team as necessary

• Ensure customer issues are dealt in an efficient manner and comply with Service Level Agreements (SLAs)

• Ensure all processes and procedures are completed and quality standards are met

• Demonstrate consistently sound judgment and creative thinking

• As directed, conduct reviews on accounts on regular basis to evaluate customers’ demands and usage of account

• Receive and answer concerns from customers or users in relation to the customer questions

• Represent knowledgeable, efficient, and professional image to customers, vendors, leadership and handle business in a respectful and professional demeanor

• Develop and maintain a deep understanding of all systems, policies and processes associated with customer business

• Investigate, track and resolve customer concerns; identify trends and recommend solutions

• Support the overall customer satisfaction of customer accounts. 

• 2-3 years of experience taking detailed notes of meetings and publishing meeting minutes

• Highly proficient in MS Project (identifying and documenting tasks, start and end dates, task dependencies)

• Must have excellent writing skills and be able to simplify complex scenarios

• Experience with transportation or transit subsidy programs in the federal government highly desired

• Experience using Salesforce and SharePoint highly desired

• Excellent interpersonal communication skills

• Excellent data collection, analytic and report writing skills

• Exceptional listening and strategic questioning skills

• Must possess the ability to effectively interface with a variety of people with tact and diplomacy and work well under stressful situations

• Must possess superior writing skills with ability to write, edit and manage correspondence at executive levels

• Professional appearance required