B2B Account Representative

Overview Location: Aurora, CO (on-site) Employment Type: Full-Time Compensation: $22-$28 per hour (dependent on industry experience) This position is with Fenix Outdoor, the parent company of our iconic Fjällräven brand. Strong partnerships don’t happen by accident. They happen when communication is clear, details are managed with care, and people consistently show up for one another. At Fenix Outdoor, we’re looking for a B2B Account Representative to help create that experience for our wholesale partners. In this role, you’ll serve as a trusted connection point between our sales teams, internal partners, and our retailers who bring our brands to outdoor communities across North America. This is an ideal opportunity for someone who enjoys solving problems, building relationships, and bringing order to complexity. You’ll help guide wholesale orders from booking through delivery while partnering across Sales, Planning, Logistics, and Finance to ensure a seamless customer experience. If you’re energized by collaboration, thrive in a fast-moving environment, and take pride in getting the details right, we’d love to hear from you. What You Will Do Account Partnership & Customer Experience Serve as the primary point of contact for assigned wholesale accounts and sales representative groups Build strong relationships through responsive communication, proactive problem-solving, and exceptional service Support account needs, troubleshoot issues, and help ensure a positive experience throughout the order lifecycle Order Management & Operational Excellence Manage wholesale orders from pre-book through fulfillment, maintaining accuracy across order entry, allocations, confirmations, and delivery execution Ensure all order details, shipping requirements, routing instructions, and supporting documentation are complete and accurate Monitor open orders, production status, and fulfillment timelines; proactively communicate updates and potential risks Cross-Functional Collaboration Partner closely with Sales, Planning, Logistics, and Finance teams to manage order flow and resolve challenges Support seasonal booking initiatives, sales programs, and inventory opportunities through accurate system setup and execution Help balance customer expectations with business priorities while identifying practical solutions to complex situations Continuous Improvement Maintain high standards of data integrity across ERP and order management systems Analyze order trends and recurring challenges to identify opportunities for improvement Contribute to documentation, workflow enhancements, and scalable processes that support future growth What Makes You a Great Fit You bring: 2+ years of experience in customer service, dealer services, account services, order management, or a related field Strong written and verbal communication skills with the ability to build trust and relationships Exceptional attention to detail and ability to manage multiple priorities effectively A proactive, solutions-oriented mindset and a genuine desire to help others succeed Comfort learning and navigating multiple systems and processes Confidence working in a fast-paced environment with changing priorities Proficiency with Microsoft Office, including Outlook, Excel, and Word A collaborative approach and enjoyment of working toward shared goals Preferred (but not required) Bachelor’s degree or equivalent combination of education and experience Experience with ERP systems, especially Microsoft AX Experience using Zendesk Data analysis and reporting skills Experience supporting wholesale, retail, apparel, footwear, outdoor, or consumer goods businesses What We Offer 401(k) with employer match to support your long-term financial wellbeing Comprehensive health and wellness benefits for full-time employees, including medical, dental, and vision coverage, and long- and short-term disability Generous paid time off and paid company holidays to rest, recharge, and spend time outdoors Product discounts across Fenix Outdoor’s family of premium outdoor brands A strong commitment to sustainability, quality craftsmanship, and responsible business practices About Us Fenix Outdoor is an international group of premium outdoor brands, including Fjällräven, Royal Robbins, Hanwag, and Devold of Norway, united by a shared mission: to enable all people to experience and protect nature. From our Nordic heritage to our North American headquarters in Colorado, we’re committed to creating durable, responsibly made products that inspire life outdoors. We believe businesses should contribute to stronger communities, healthier ecosystems, and meaningful experiences in nature. Sustainability, integrity, and long-term thinking guide everything we do. We’re committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive. This employer participates in E-Verify. Click here to view the E-Verify, Right to Work, and other U.S. employment notices. To learn more about our guidelines for the use of AI in our hiring process, click here. #J-18808-Ljbffr Fjällräven