Real Estate Operations Manager

REAL ESTATE OPERATIONS MANAGERThe Rodocker Group | John L. Scott Real EstateTemporary-to-Permanent Opportunity | Full-Time | Hybrid A Career Opportunity for Someone Who Likes to Make Things HappenSome people are great at checking boxes. We’re looking for someone who sees what needs to be done—and makes it happen. The Rodocker Group is looking for a highly organized, proactive, creative, and solutions-driven Real Estate Operations Manager to join our team. This is a unique opportunity to step into the operations of a high-performing, established real estate business and become an integral part of how the team operates. The role will begin as a temporary position with the potential to transition into a full-time, long-term opportunity. You’ll work alongside our team and support our current Operations Manager during her absence, learning our systems, processes, clients, and business from the inside out. And this is not your typical administrative job. You’ll have your hands in nearly every part of the business—from preparing a home to hit the market and coordinating vendors, to creating marketing campaigns, managing client touchpoints, supporting transactions, and making sure the team has what they need to succeed. You’ll be the person behind the scenes making sure everything runs. If you’re energized by variety, enjoy solving problems, notice the details others miss, and take pride in creating an exceptional experience for both clients and your team, this could be the role for you. WHAT MAKES THIS ROLE DIFFERENT?You won’t be sitting behind a desk doing the same thing every day. One day you may be coordinating a listing launch and meeting a photographer at a property. The next, you could be creating marketing materials, organizing a client event, preparing a buyer presentation, coordinating vendors, or troubleshooting an unexpected issue. You’ll have the opportunity to use your: Organization. Creativity. Communication. Problem-Solving. Initiative. Most importantly, you’ll have the opportunity to make an impact. ABOUT THE RODOCKER GROUPFor nearly four decades, The Rodocker Group has built a reputation as a trusted name in real estate throughout the Greater Seattle area. As an award-winning John L. Scott team, we’re known for combining exceptional client service, innovative marketing, deep industry knowledge, and a commitment to doing things differently. We don’t believe in simply putting a sign in the yard and hoping for the best. We believe in creating an experience. From the first conversation with a client through closing—and long after the keys are handed over—our team is committed to delivering a level of service that clients remember and refer to their friends and family. That starts with the people behind the scenes who make it all possible. WHAT YOU’LL GETA Role With VarietyNo two days are exactly alike. You’ll work across operations, marketing, listings, client service, and business development. Real ResponsibilityYou won’t be treated like “just an assistant.” You’ll have ownership over important parts of the business and the opportunity to make decisions, solve problems, and improve systems. Hands-On TrainingYou’ll receive comprehensive one-on-one training, mentorship, and a structured transition period designed to set you up for success. A High-Performing TeamWork alongside an established, award-winning real estate team and gain firsthand experience in what it takes to operate a successful real estate business. Room to GrowThis position is designed with long-term potential. As you learn the business and demonstrate your strengths, there is an opportunity to grow with the team and take on additional responsibility. A Hybrid Work EnvironmentYour week will include a combination of office, remote, and on-site field work, giving you flexibility while keeping you connected to the team and clients. A Team That Values IdeasHave a better way to do something? We want to hear it. We’re looking for someone who doesn’t just follow systems—but looks for ways to improve them. YOUR FIRST CHAPTER STARTS HERETraining is scheduled to begin in December 2026 with a comprehensive transition and one-on-one mentorship. You’ll have the opportunity to learn directly from our team, understand our systems and processes, build relationships with clients and vendors, and gradually take ownership of the role. Our goal isn’t to simply throw you into the position. Our goal is to set you up to own it. WHO WE’RE LOOKING FORWe’re looking for someone who is: Proactive — You see what needs to happen and take action. Organized — You can keep track of dozens of moving pieces without losing sight of the details. Resourceful — When something goes wrong, your first thought is, “How do we fix it?” Creative — You enjoy marketing, presentation, and finding new ways to make an impact. People-oriented — You genuinely enjoy helping clients and building relationships. Adaptable — You can switch gears quickly when priorities change. Accountable — You take ownership of your work and follow through. • Apply Today. We’d Love to Meet You. Growth-minded — You’re excited to learn, improve, and take on more responsibility. You don’t need to know everything on day one. We can teach systems. We can teach processes. We can teach the real estate business. What we can’t teach is initiative, work ethic, curiosity, and the desire to do great work. READY TO MAKE AN IMPACT? If you’re looking for more than a traditional administrative position—and want a role where you can build skills, take ownership, work alongside a high-performing team, and grow into something bigger —we’d love to hear from you. Come help us create an exceptional real estate experience—from behind the scenes to the closing table. Responsibilities: • What You'll Do This is a hands-on, high-impact role at the center of the business. You’ll help keep listings moving, clients informed, marketing fresh, and the team organized—while constantly looking for ways to make the business better. Listing Management & Launches You’ll help take a listing from “we’re getting ready to sell” to “keys are officially handed over.” Own the day-to-day coordination of listings from pre-market preparation through closing. Coordinate photographers, videographers, stagers, cleaners, inspectors, contractors, and other vendors. Manage listing timelines, appointments, deliverables, and launch deadlines. Prepare MLS listings, property descriptions, feature sheets, flyers, brochures, and other marketing materials. Coordinate open houses, broker events, property launches, and promotional activities. Prepare properties for market with lockboxes, signage, flyers, feature cards, and showing materials. Conduct on-site listing visits to make sure everything is show-ready and launch-ready . Catch the details before they become problems and make sure every listing is presented at the highest possible standard. Marketing & Brand Help make sure the team’s listings and brand stand out from the crowd. Design professional, eye-catching marketing materials using Canva and Adobe Creative Suite . Create and coordinate social media content for Facebook, Instagram, LinkedIn, and Google Business Profile. Support listing announcements, email marketing, digital advertising, and promotional campaigns. Help develop creative ways to showcase properties, agents, success stories, and the team’s brand. Maintain consistency across marketing materials, social platforms, and client-facing communications. Stay current on marketing trends and bring fresh ideas to the table. Help turn great listings and great client experiences into great marketing content. Operations & Business Management You’ll be one of the people helping keep the engine running behind the scenes. Manage team email, CRM systems, databases, lead follow-up, and administrative workflows. Maintain calendars, deadlines, task lists, and important business timelines. Prepare CMAs, listing presentations, buyer presentations, reports, and other business materials. Coordinate communication between clients, agents, vendors, escrow, lenders, and transaction coordinators. Track transactions and ensure important details don’t fall through the cracks. Help create and maintain systems, checklists, templates, and processes that improve efficiency. Identify bottlenecks and proactively find ways to make the business run more smoothly. Support special projects, events, and business-development initiatives. Buyer & Transaction Support Help create a seamless experience for buyers from first showing to closing day. Prepare buyer consultation materials, presentations, and customized resources. Create and manage personalized MLS searches. Schedule showings and coordinate property tours. Assist with buyer transactions and transaction-related administrative tasks. Prepare purchase agreements, counteroffers, and other documents when appropriate and within applicable licensing requirements. Step in to show properties when a team agent is unavailable. Keep buyers informed, organized, and supported throughout the process. Help anticipate what clients and agents will need before they have to ask. Client Experience & Relationship Management Real estate is a relationship business—and we want clients to feel the difference. Serve as a consistent, professional point of contact for clients throughout the buying and selling process. Coordinate client appreciation events, celebrations, and special experiences. Organize closing gifts, personalized gifts, and thoughtful client surprises. Manage birthday cards, home anniversary cards, and other personalized database touchpoints. Maintain accurate and up-to-date client records. Coordinate ongoing follow-up and engagement with past clients and the team’s sphere of influence. Look for creative ways to stay connected with clients long after the transaction closes. Help create the kind of client experience that generates raving fans, repeat business, and referrals. Team Support & Culture You’ll be an important part of the team—not just someone working behind the scenes. Anticipate what the team needs and take action before being asked. Serve as a reliable point of contact for clients, vendors, and team members. Help keep the team informed, organized, and prepared. Jump in wherever needed when priorities shift. Bring ideas to improve systems, marketing, client experience, and overall team performance. Help coordinate team meetings, events, projects, and special initiatives. Contribute to a positive, collaborative, and “we’ll figure it out” team culture. Be someone the team can count on to follow through, solve problems, and get things done. The Bottom Line This role is for someone who likes to wear a lot of hats—and wear them well. Some days will be strategic. Some will be creative. Some will be spent out in the field. Some will be spent behind a computer making sure 25 moving pieces all come together. You’ll be the person who helps turn the chaos into a plan, the plan into action, and the action into an exceptional experience for clients. Qualifications: • We're Looking For Someone Who...You’re Someone Who... We’re looking for a licensed real estate professional who is organized, proactive, creative, and genuinely enjoys helping people. This is a hands-on role for someone who thrives in a fast-paced environment and wants to be an important part of a growing real estate business. • Holds an active Washington State Real Estate License . • Is highly organized, detail-oriented, dependable, and proactive. • Enjoys a dynamic workday that combines office administration, creative marketing, client interaction, and on-site listing support . • Has excellent written and verbal communication skills and is comfortable communicating with clients, vendors, agents, and industry partners. • Takes ownership of tasks and looks for solutions rather than waiting to be told what to do. • Provides exceptional customer service and genuinely enjoys building strong, lasting relationships. • Can confidently manage multiple priorities, deadlines, and moving pieces in a fast-paced real estate environment. • Is comfortable working independently while also being a collaborative and supportive team player. • Has reliable transportation and is comfortable traveling to listings throughout the Greater Seattle area.Preferred Experience & Skills Experience with the following is a plus: • Canva • Microsoft Office Suite • MLS systems / NWMLS • CRM platforms • Adobe Creative Suite • Social media management • Real estate marketing • Real estate operations or transaction coordination • Client relationship managementDon't Check Every Box? That's Okay. You don’t need to be an expert in everything on this list. We’re hiring for the person, not just the résumé. If you have the right attitude, strong work ethic, attention to detail, and a genuine desire to learn, we want to hear from you. We provide comprehensive one-on-one training, hands-on support, and mentorship to help you become confident in the role and successful within our team. We’re looking for someone who wants to grow with us—not just work for us. Compensation: $26 - $30 hourly

• What You'll DoThis is a hands-on, high-impact role at the center of the business. You’ll help keep listings moving, clients informed, marketing fresh, and the team organized—while constantly looking for ways to make the business better.Listing Management & LaunchesYou’ll help take a listing from “we’re getting ready to sell” to “keys are officially handed over.” • Own the day-to-day coordination of listings from pre-market preparation through closing. • Coordinate photographers, videographers, stagers, cleaners, inspectors, contractors, and other vendors. • Manage listing timelines, appointments, deliverables, and launch deadlines. • Prepare MLS listings, property descriptions, feature sheets, flyers, brochures, and other marketing materials. • Coordinate open houses, broker events, property launches, and promotional activities. • Prepare properties for market with lockboxes, signage, flyers, feature cards, and showing materials. • Conduct on-site listing visits to make sure everything is show-ready and launch-ready. • Catch the details before they become problems and make sure every listing is presented at the highest possible standard.Marketing & BrandHelp make sure the team’s listings and brand stand out from the crowd. • Design professional, eye-catching marketing materials using Canva and Adobe Creative Suite. • Create and coordinate social media content for Facebook, Instagram, LinkedIn, and Google Business Profile. • Support listing announcements, email marketing, digital advertising, and promotional campaigns. • Help develop creative ways to showcase properties, agents, success stories, and the team’s brand. • Maintain consistency across marketing materials, social platforms, and client-facing communications. • Stay current on marketing trends and bring fresh ideas to the table. • Help turn great listings and great client experiences into great marketing content.Operations & Business ManagementYou’ll be one of the people helping keep the engine running behind the scenes. • Manage team email, CRM systems, databases, lead follow-up, and administrative workflows. • Maintain calendars, deadlines, task lists, and important business timelines. • Prepare CMAs, listing presentations, buyer presentations, reports, and other business materials. • Coordinate communication between clients, agents, vendors, escrow, lenders, and transaction coordinators. • Track transactions and ensure important details don’t fall through the cracks. • Help create and maintain systems, checklists, templates, and processes that improve efficiency. • Identify bottlenecks and proactively find ways to make the business run more smoothly. • Support special projects, events, and business-development initiatives.Buyer & Transaction SupportHelp create a seamless experience for buyers from first showing to closing day. • Prepare buyer consultation materials, presentations, and customized resources. • Create and manage personalized MLS searches. • Schedule showings and coordinate property tours. • Assist with buyer transactions and transaction-related administrative tasks. • Prepare purchase agreements, counteroffers, and other documents when appropriate and within applicable licensing requirements. • Step in to show properties when a team agent is unavailable. • Keep buyers informed, organized, and supported throughout the process. • Help anticipate what clients and agents will need before they have to ask.Client Experience & Relationship ManagementReal estate is a relationship business—and we want clients to feel the difference. • Serve as a consistent, professional point of contact for clients throughout the buying and selling process. • Coordinate client appreciation events, celebrations, and special experiences. • Organize closing gifts, personalized gifts, and thoughtful client surprises. • Manage birthday cards, home anniversary cards, and other personalized database touchpoints. • Maintain accurate and up-to-date client records. • Coordinate ongoing follow-up and engagement with past clients and the team’s sphere of influence. • Look for creative ways to stay connected with clients long after the transaction closes. • Help create the kind of client experience that generates raving fans, repeat business, and referrals.Team Support & CultureYou’ll be an important part of the team—not just someone working behind the scenes. • Anticipate what the team needs and take action before being asked. • Serve as a reliable point of contact for clients, vendors, and team members. • Help keep the team informed, organized, and prepared. • Jump in wherever needed when priorities shift. • Bring ideas to improve systems, marketing, client experience, and overall team performance. • Help coordinate team meetings, events, projects, and special initiatives. • Contribute to a positive, collaborative, and “we’ll figure it out” team culture. • Be someone the team can count on to follow through, solve problems, and get things done.The Bottom LineThis role is for someone who likes to wear a lot of hats—and wear them well.Some days will be strategic. Some will be creative. Some will be spent out in the field. Some will be spent behind a computer making sure 25 moving pieces all come together.You’ll be the person who helps turn the chaos into a plan, the plan into action, and the action into an exceptional experience for clients.